Job Title:
Expert Network Specialist
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About the Role
We are seeking a highly skilled Expert Network Specialist to join our team. As an Expert Network Specialist, you will be responsible for troubleshooting complex network issues, collaborating with cross-functional teams, and driving process improvements.
Key Responsibilities
* Network Troubleshooting
o Investigate and resolve complex network faults, ensuring minimal downtime and impact on customers.
* Process Improvements
o Analyze existing processes and develop recommendations for enhancements, resulting in improved efficiency and productivity.
* Team Collaboration
o Work closely with colleagues across various departments to ensure seamless communication and coordination.
About You
To succeed in this role, you will require:
* A strong background in telecommunications engineering, with extensive experience in routing and switching protocols.
* Excellent analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
* Proven experience in level 3 support, dealing with complex customer platforms and product issues.
Benefits
We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.
Join Our Team
We are committed to creating a workplace that values diversity, inclusion, and employee well-being. If you are passionate about delivering exceptional results and contributing to a high-performing team, we encourage you to apply.