Job Title: Head of Operations
We are seeking a seasoned professional to lead our daily operations and drive operational excellence.
Key Responsibilities:
* Oversee and coordinate daily fleet operations, ensuring safe and efficient service delivery across drivers, passengers, partners, and assets.
* Support the Customer Service team during staff shortages or emergencies.
* Deliver training and coaching to drivers in safe driving practices, customer service, and compliance with internal policies.
* Implement and supervise promotional and sales campaigns.
* Represent the company in meetings and negotiations.
* Expand customer networks and identify new business opportunities.
* Prepare weekly and monthly reports and recommend operational improvements.
* Collaborate with internal departments to optimize system-wide performance.
* Respond to incidents, provide remote support, and maintain accurate logs.
* Monitor driver compliance with routes, safety standards, and work hour limits.
Requirements:
* Bachelor's degree in Business or a related field.
* Minimum 4 years' experience in transport operations.
* Eligibility for Passenger Transport Safety certification.
* Strong decision-making skills under pressure.
* Professional driving experience (e.g. taxi, rideshare, bus, delivery).
* Proven leadership in fleet operations.
* Ability to train and mentor drivers.
* Proficiency in email, GPS tracking, and fleet management software.
* Australian Citizenship.
* Valid National Police Check (issued within the last 6 months).
* Valid and clean Australian Driver's Licence.