Key focus
* Play a critical role in the student learning experience
* Accuracy‐driven role with strong service focus
* Opportunities to improve processes and ways of working
About the role
* Full Time, Fixed Term (12 months)
* Level 5 – $81,999 to $89,521 pa (plus 17% superannuation)
Working within the Timetable and Completion team, you will manage a high volume of enquiries, balance competing priorities across the academic calendar, and maintain a strong focus on accuracy, data integrity and service delivery. This role is more than an administrative function; it requires technical expertise in enterprise timetabling systems, strong stakeholder engagement, and a commitment to delivering reliable and responsive timetabling services that enhance the student experience.
You will play a key role in supporting high quality teaching and learning delivery across the University by providing accurate, student-focused timetabling advice, support and administration to students, academic staff and professional stakeholders. You will ensure teaching activities and learning spaces are efficiently scheduled, supporting effective use of resources and a positive student experience.
About you
* Experience in a high volume administrative or operational role within a complex service environment, with the ability to manage competing priorities across cyclical work periods and associated deadlines
* Strong customer service and communication skills, with the ability to provide clear, accurate advice
* A demonstrated client focused approach, including the ability to understand requirements, analyse issues and resolve enquiries professionally and efficiently
* Confidence in using digital systems and tools to manage information, maintain data accuracy, and support informed decision making.
* The ability to provide accurate, policy aligned advice and apply sound judgement within organisational frameworks
* A commitment to continuous improvement and improving service delivery
Eligibility
This position is open to Australian Citizens and Permanent Residents; or applicants who hold a current valid work visa commensurate with this position.
EEO statement
Charles Sturt University is committed to building a diverse workforce as shown through our Athena Swan Bronze Award, our Australian Workplace Equality Index Bronze Award and our membership of a range of diversity focused organisations including Diversity Council Australia and Pride in Diversity. We encourage applications from First Nations people, carers, people from culturally and linguistically diverse backgrounds, people with disability, neurodivergent people, and people of all age groups, genders and sexualities for all roles.
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