ACTIVITIES MANAGER - MOUNTAIN BIKING
Hamilton Island is the Whitsunday's premier island resort, blending natural beauty with exceptional hospitality, where every day offers a unique opportunity to create memorable experiences for our guests. We are now seeking a manager to run the day-to-day operations of Trails HQ and E Bike hire, ensuring presentation, safety and maintenance of equipment are of a high standard and guest service is exceeded.
Why you'll love working with us
* Save money with subsidized furnished staff accommodation
* Staff perks - discounts on restaurants and activities
* Fantastic work culture and supportive community
* Walk to work - forget city traffic
* Enjoy living and working on the doorstep of the Great Barrier Reef
Where you'll make an impact
* Responsible for the weekly rostering of staff to ensure that the outlet supports the promoted hours of operation.
* Provide hands-on support in both guest service and the maintenance of e-bikes to ensure a seamless customer experience.
* Ensuring all staff are suitably trained in all equipment usage and can identify risks both in people and equipment.
* Responsible for upkeep and safekeeping of the outlet and E bikes.
* Manage and mitigate risk within daily operations.
* Oversee breakdown response and provide assistance with hirer recovery as necessary.
* Ensure consistent inventory levels by ordering parts, consumables, and retail items, and conducting regular stock takes to maintain stock accuracy.
* Monitor and control business costs through strategic planning and regular financial analysis.
* Ensure completion of daily schedules, operational checklists, and routine maintenance of bikes and tracks.
* Conduct and oversee safety briefings, ensuring all indemnities are completed in accordance with the terms of hire.
* Ensure the initial training of all staff is complete and implement procedures to provide continual training and assessment for all staff throughout their employment.
* Develop and maintain opening and closing procedures and ensure these are adhered to by all staff.
* Liaise with external parties i.e. Tour Desk, Conventions and Events regarding up-to-date information about the Ebike adventure.
* Respond to all guest enquiries and complaints in a prompt and courteous manner, taking appropriate action to ensure a high level of guest satisfaction.
What we're looking for
We are looking for someone with excellent communication skills and the patience to work effectively with team members. Strong attention to detail and the ability to manage time efficiently are essential in this role.
To be successful, you will need
* QLD Open Driver's License (Essential)
* Senior First Aid Certificate and CPR (Essential)
* Previous Management experience in a similar position (Desirable)
* Previous experience in similar role (Desirable)
* Experience in bicycle maintenance (Desirable)
* Experience in the tourism industry (Desirable)
* Diploma of Business or similar (Desirable)
About Hamilton Island
Our mission is to share the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees and community.
Every team member plays a role in shaping those experiences – making Hamilton Island not just a great place to visit, but a great place to work.
A little island can do wonders - make your next career move one to remember.
Apply now