**Job description**:
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**The Role**:
The Customer Sales and Service Specialist will focus on delivering exceptional service to Telstra customers. The Specialist will receive inbound calls from consumer customers delivering solutions that are designed to meet the unique needs of each customer and providing rapid responses to sales and service enquiries. You leverage your extensive knowledge of Telstra products and services to deliver commercially effective solutions to meet expectations and targets for the business.
**Key responsibilities**:
- Create a simple and brilliant customer experience.
- Assist customers by actively listening and resolving issues.
- Create value for our customers through personalised solutions.
- Demonstrate cultural awareness through flexible interactions with culturally diverse team members and customers.
- Take ownership of issues, offering solutions and managing within designated timeframes.
- Be naturally inquisitive and resilient, articulating, listening, and communicating effectively to identify customer needs.
- Comply with established practices, procedures, and legislative requirements.
- Demonstrate accountability by taking ownership of customer issues or orders
- Effectively manage end to end delivery of all products and services.
- Availability to meet the operating hours of the business as generated by customer demand.
**Why Telstra?**
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- Flexible working arrangements
- Working in a Hybrid model
- Fantastic team culture
- Full training provided
- Temp - Perm Opportunities
- Great ongoing career development prospects
**About you**:
- Have previous contact centre experience (essential)
- Proven ability delivering solutions, strong technical understanding
- High levels of customer service / problem solving and solution selling