Role Purpose
The key purpose of the Valet Parking Attendant is to deliver exceptional service by smoothly, safely, and efficiently retrieving guests' vehicles, welcoming guests, providing a fond farewell, and assisting with shopping parcels. This role involves offering directions and other guest-related assistance, including promoting additional services such as car washes. A natural people person and team player, the Valet Parking Attendant fosters a well-connected team environment and inspires team members to uphold the culture and service excellence. By embodying charisma, a strong will, and a commitment to service, the Valet Parking Attendant ensures a seamless and positive experience for all guests.
Schedule
* Mon – 08:45am – 04:51pm
* Tues – 08:45am – 04:51pm
* Wed – 08:45am – 04:51pm
* Thurs – 01:00pm – 09:06pm
* Fri – Day off
* Sat – Day off
* Sun – 09:45am – 05:51pm
Key Accountabilities
Team Coordination & Compliance
* Foster a well-connected team environment and inspire team members to uphold the culture and service excellence.
* Ensure seamless communication and coordination with other team members to provide a cohesive guest experience.
* Adhere to all safety protocols and procedures to ensure the well‐being of guests and staff.
* Report any incidents or issues promptly to the appropriate personnel.
* Participate in ongoing training and development to maintain high standards of service and safety.
Vehicle Handling
* Safely and efficiently retrieve and park guests' vehicles, ensuring proper handling and care.
* Maintain elevated levels of safety, attention to detail, and professionalism while driving and parking vehicles.
Customer Service & Parcel Handling
* Greet guests with a warm welcome and provide a fond farewell, ensuring a positive first and last impression.
* Assist customers with directions, parcel handling, and other guest‐related services.
* Promote additional services such as car washes to enhance the guest experience.
* Uphold Chadstone's exacting standards of service, ensuring guest satisfaction.
* Proactively manage and prioritise tasks, ensuring smooth service delivery in a fast‐paced environment.
Key Role Relationships
* Concierge Team
* Valet Team
* Centre Management Team
* Customers
Experience & Capabilities
Essential Experience
* A valid driver's license and a clean driving record.
* Proven experience in valet parking or a customer‐facing role, with a focus on delivering exceptional customer service.
* Experience in a physically demanding role with the ability to average 15,000+ steps per day.
Critical Knowledge
* Knowledge of safe driving practices, including parking and manoeuvring different types of vehicles, and safety protocols for operating within a valet environment.
* Customer focused, confident in handling a variety of guest enquiries face to face and over the phone, with capacity to retain expansive product knowledge (i.e., 500+ store locations).
* Ability to deliver exceptional service in every guest interaction, ensuring a welcoming and professional experience.
* Capable of safely and efficiently handling, parking, and retrieving guest vehicles with attention to detail and care.
* Strong verbal communication skills to engage with guests, provide directions, and promote additional services clearly and courteously.
* Ability to manage multiple tasks efficiently, including handling vehicles, assisting with shopping parcels, and addressing guest inquiries, all while maintaining composure in a fast‐paced environment.
* Capable of working effectively within a team, contributing to a positive and supportive work environment that promotes service excellence.
* Meticulous attention to detail, whether it is driving or handling guest belongings, ensuring accuracy and care in all duties.
* Ability to follow company policies, safety regulations, and legal obligations with a high degree of responsibility and integrity.
Capabilities
* Collaborate as an Asset Team - collaborate for best outcomes for asset and team versus best outcome for individual – Foundational.
* Planning & Prioritisation - identify the tasks required to achieve the desired outcomes and prioritise tasks in the right order – Foundational.
* Customer Focused - understand various customer stakeholders and always consider their needs when making decisions – Foundational.
* Develop Strong Stakeholder Relationships - identify, nurture and strengthen diverse stakeholder relationships – Foundational.
* Problem Solving - use logic and methods to solve problems with effective solutions – Foundational.
* Health, Safety, Environment & Wellbeing - integrate health, safety, environment and wellbeing into ways of work at asset level to ensure the safety of everyone – Foundational.
Personal Attributes
Respect
* We listen to and acknowledge each other's views.
* We have difficult conversations with care.
Integrity
* We back our words with the right actions.
* We do the right thing, no matter the situation.
Customer Focus
* We nurture a genuine connection with our customers.
* We consider customer needs when making decisions.
Collaboration
* We invite the right people to the table.
* We balance consensus with decisive actions.
Excellence
* We always strive to improve.
* We share our challenges and celebrate the wins.
Benefits
* Flexible working options
* Birthday leave & purchased additional leave
* $1,000 worth of VCX securities rewarded for eligible team members
* Generous Parental Leave
Equal Opportunity & Accessibility
At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect.
Eligibility & Background Check
To be eligible to apply for this position, you must have existing, relevant Australian work rights. At later stages of the recruitment process the shortlisted candidate(s) will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependent on role and level.
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