We transform the way people operate and interact with public venues, places, and major events.Our RoleWe digitise Australian's most known and recognised brands.POSITION OVERVIEWThe Provisioning Engineer is responsible for the deployment, configuration, and management of customer hardware and services. This role involves working closely with various teams to ensure that hardware is provisioned accurately, securely, and efficiently.RESPONSIBILITIESCustomer:• Support the development of proof-of-concept solutions.• Create and update supporting documentation for the provisioning process leveraging company knowledge base process and platform.• Ensure logistics is managed and processed to ensure customers SLA's are achieved and correctly budgeted for.Procurement Planning:• Identify opportunities for cost savings and process improvements.• Keep up to date on market trends and new products to assist provisioning lead with supply chain management.• Maintain strong relationships and communication with key suppliers.Procurement Process Management:• Support the end-to-end procurement process, from requisition to delivery.• Monitor and manage inventory levels to avoid shortages or excesses.Provisioning and Asset Management:• Provision equipment, software, and services required in various orders in line with QA process.• Ensure compliance with asset management policies and procedures.Compliance and Risk Management:• Ensure all procurement activities comply with internal policies and external regulations.• Identify and support the mitigation of risks associated with the supply chain.• Maintain accurate records and documentation for audit purposes.General:• Demonstrate values and attitudes that promote healthy and safe behaviours.• Take ownership of assigned issues and manage incidents/requests through to resolution.• Ensure strict adherence to all policies and procedures for both self and the group.KNOWLEDGE, SKILLS & EXPERIENCE• Previous experience in logistics/operations or a warehouse facility• Analytical skills, with strong attention to detail• Experience managing multiple tasks and delivering results in an agile environment• Outcome and solutions focused• Excellent communication skills and able to manage stakeholders at all levels• Collaborative approach to problem solving• A sound knowledge of Information and Communication Technology (ICT) and its use in business processes• A comprehensive understanding of ITS and support service best practice methodology, such as ITIL and application to hardware & applications; monitoring and logging of supported services to ensure SLA compliance• Window Embedded PC hardware fault diagnostic and resolution skills• Understanding of networking technologies and principles (Switching, routing, firewalls, VPN's etc)• Understanding of relevant industry protocols (HTTP/HTTPS, TCP/UDP, RS232, etc)• Understanding of audio visual and digital media devices, protocols and formats (LCD, LED, HDMI, VGA, DVI, h.264, etc)This is a casual position with opportunities for growth within PMY's digital signage, display, creative content, and experiential company, TechMedia. The role will be based in the Caringbah office in Sydney. We strive to build a team that reflects the diversity of the communities we work in. We welcome and encourage applications from traditionally underrepresented groups in the technology industry, including women, older people, people with a disability and First Nations peoples.PMY and TechMedia reserve the right to close this position early if a suitable candidate is found.All applications will be treated as confidential. Role Type