Purpose
As the Operations Manager, your focus is on fostering a positive guest experience, maximising revenue, and ensuring seamless and efficient operations across all areas of the property. By nurturing a unified team culture built on collaboration, you will drive a collective commitment to excellence.
Primary Responsibilities
Lead by example, collaborating closely with the General Manager and departmental leaders to efficiently manage operational needs
Engage in forward planning and strategic thinking for future success to ensure profitable operation across all departments
Set performance benchmarks and define expectations across departments to continuously enhance and uphold service standards
Implement and maintain safety protocols and security measures with guests, staff, and property in mind
Address and find solutions to operational issues and challenges
Provide mentorship and guidance to empower teams in developing their own expertise and personal growth
Skills and Experience
Proven experience as a Department Head or Operations Manager
Proven strong financial and business acumen
Genuine and effective communicator, adept at managing relationships with both internal and external stakeholders
Outstanding organisational skills with a keen ability to prioritise tasks and respond promptly
Poised and composed, even in high-pressure situations
Able to accommodate a flexible schedule, including mornings, evenings, weekends, and public holidays as required