ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Position title: Youth Worker Classification: SACS Level 3 Department: Youth
Status: Casual Location : Townsville, QLD Why this Role Matters The Salvation Army (Salvos) Youth Services encompasses a range of programs for vulnerable young people, their families, and the community. Our services have a strong focus on prevention and early intervention and enable access to safe accommodation options, Holistic case management, community outreach programs and programs that teach vital independent living skills. Our centres are safe and supportive environments creating an ideal environment for growth, where participants feel believed in, valued, listened to, and respected. About the Role As a Casual Youth Worker, you'll be right at the heart of supporting young people as they navigate challenges with alcohol and other substance use on their path to recovery. You'll work as part of a dynamic, multi‐disciplinary team that's passionate about delivering holistic, person‐centred care. In this role, you'll help create a safe, secure, and welcoming 24‐hour residential environment where young people can feel supported and empowered. You'll actively engage them in pro‐social activities, build everyday life skills, and contribute to a positive, uplifting atmosphere that reflects the mission and values of The Salvation Army. Role Responsibilities As a Youth Worker, you will:
* Complete life‐skills assessments and create individual Life & Living Skills plans covering wellbeing, hygiene, budgeting, household tasks, parenting, and healthy relationships.
* Keep accurate client records in SAMIS and meet all TSA case‐noting standards.
* Ensure young people's voices inform the program through exit interviews and participation in meetings.
* Respond to and report critical incidents according to policy.
* Work collaboratively with the team to deliver consistent, high‐quality support.
* Provide information and referrals to community and government services.
* Support young people to strengthen family and social networks.
* Safely transport clients in TSA vehicles.
* Deliver support aligned with the TSA Youth Service Model of Care using case management and risk frameworks.
Qualifications & Experience
* Certificate IV or higher in Social Work, Youth Work, Community Services, or equivalent.
* Experience supporting people with alcohol and other drug concerns within a case‐management framework.
* Experience working with young people from diverse cultural and religious backgrounds.
* Understanding of issues related to substance use, mental health, and disability (desirable).
* Ability to manage unpredictable behaviour, respond to challenging situations, and follow incident procedures.
* Strong active‐listening skills with the ability to assess crises and apply crisis‐intervention and conflict‐resolution principles.
REQUIREMENTS OF THE ROLE
* Drivers Licence
* Working with Children Card
* A current first aid or the ability to quickly obtain one
What we offer The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:
* Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
* Flexible working arrangements.
* Access to EAP and health & wellness initiatives
* Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
* Ongoing training and development opportunities that enhance on the job skills and proficiency.
* Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.
About us The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.