IT Support Officer
Location: Perisher Valley (supporting Perisher, Hotham & Falls Creek)
Employment Type: Year-Round, Full Time
Start Date: Available for an immediate start
Where technology meets the mountain experience
At Vail Resorts Australia, our mountains run on more than snow — they run on systems, connectivity, and people who know how to keep everything working seamlessly.
As an IT Support Officer, you’ll play a critical role in delivering reliable, responsive technical support across our Australian resorts. Based in Perisher and supporting Hotham and Falls Creek remotely, you’ll be the trusted expert who keeps our desktops, infrastructure, and business systems operating smoothly — ensuring our teams can focus on creating exceptional guest experiences.
If you thrive on solving problems, enjoy working with people, and take pride in seeing issues through to resolution, this is your opportunity to build your IT career in one of Australia’s most unique operational environments.
What You’ll Be Doing
* Providing 1st and 2nd level support across desktop, infrastructure, and business systems
* Managing incidents through our IT Service Desk in line with SLAs
* Performing daily system checks and proactive infrastructure monitoring
* Troubleshooting hardware, software, and network issues across multiple resort locations
* Collaborating with the wider Australian IT team and global stakeholders
* Supporting IT projects, system rollouts, and continuous improvement initiatives
* Working with external vendors to resolve escalated technical issues
* Supporting resort access systems, including SkiData gate infrastructure, which may involve working outdoors in alpine conditions
What You’ll Bring
* Experience in IT support (service desk, desktop support, or field operations)
* Strong troubleshooting skills across Windows environments, hardware, and basic networking
* Confidence working with ticketing systems and documentation processes
* Clear, professional communication skills — especially with non-technical users
* Ability to prioritise effectively and manage competing demands during peak periods
* A proactive mindset with strong ownership and accountability
* Comfort working both indoors and outdoors in alpine environments when required
Why Join Vail Resorts Australia?
* A unique IT environment supporting iconic alpine destinations
* Exposure to multi-site infrastructure and enterprise systems
* A Vail Resorts Australia Staff Lift Pass and up to 40% of food, retail and rentals
* A supportive, inclusive team that works hard and enjoys mountain life
* A workplace where you're encouraged to learn, contribute and grow
What We're About
Vail Resorts Australia operates some of Australia’s most iconic alpine destinations. Our teams bring the mountains to life through professionalism, energy, and genuine care for every guest. Guided by our values — Be Inclusive, Do Good, Be Safe, Have Fun, Serve Others, Drive Value, Do Right — we create workplaces where people feel supported, respected, and part of something bigger.
Your Next Steps
Excited to join our team? Apply now through our Career Center!
If you need any reasonable adjustments just reach out to the Talent Acquisition team via the HR Help Centre — we’re here to help!
We love that you’re keen to join our team — just make sure this role is the one you’re truly interested in before applying.
Our staff accommodation spots are limited and reserved for full-season team members, so be sure to tell us your availability and if you’ll need a place to stay.
Power the experience. Support the teams. Keep the mountains running.