Job description
* Location – Batemans Bay
* Employment type – Ongoing, Full time Position available
* Salary – Clerk Grade 5/6, $99,380 - $110,271 pa plus superannuation and annual leave loading
homes nsw overview
The NSW Government is determined to make NSW a place where everyone has access to safe and secure housing, and where experiences of homelessness are rare, brief and non-recurring.
Homes NSW is a division of the Department of Communities and Justice. It brings together the housing and homelessness functions of the Department of Communities and Justice, the NSW Land and Housing Corporation, Aboriginal Housing Office and key worker housing functions from across government all under one roof.
Homes NSW leads work to deliver more social and affordable housing, end the cycle of homelessness, and deliver quality public housing to our 262,000 tenants across NSW.
As a single division, we are streamlining services to ensure we meet the needs of the people we support, with empathy, efficiency and effectiveness. We are elevating the voice of people with lived experience of social housing, housing services and homelessness.
We strive for excellence in service delivery and partner with all levels of government, sector and communities to address the housing crisis.
Most importantly, Homes NSW puts people at the heart – including our staff. Working for us means you are joining a division where your expertise and skills will be valued.
Your role
Provides a broad range of applicant, tenancy and property management services and advice to clients, including those with complex support needs. Works with advocates and stakeholders across access and tenancy service streams and provides coaching and support to team members to optimise business and service outcomes. Travel maybe required within Batemans Bay, Bega area.
What you’ll do
* Front line position working directly with clients and advocates to provide advice on housing options based on eligibility, client need, and relevant legislation, policies and procedures.
* Work collaboratively with Client Service Officers, internal and external stakeholders to develop strategies that support improved client outcomes and remove barriers to access.
* Resolve complex tenancy issues and neighbourhood disputes, manage tenancy breaches, and represent Housing NSW at NCAT.
* Coach team members to build skills in assessing and managing clients, including those with complex needs, and in using client information systems efficiently.
* Manage key client processes, including transfers and arrears, and monitor performance against team and district targets to support business and asset outcomes.
* Oversee client accounts and the application and review of rental subsidies to ensure compliance and timely processing.
* Maintain accurate, confidential and high‑integrity client information.
Monitor workflows, identify priorities and support team development and training needs.
What we’re looking for
In addition to meeting the essential requirements, the successful candidate will have the following:
* Experience working with clients who have complex needs or barriers to engaging with services.
* A collaborative approach to working with internal teams and external stakeholders to achieve improved outcomes.
* Ability to work independently while also contributing effectively to a team environment.
* Strong client service skills with an empathetic and trauma‑informed approach.
* Confident use of technology and excellent record‑keeping skills.
Essential Requirements
* Current NSW driver’s licence
Download the role description (also attached below)
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
* A challenging and rewarding career
* Flexible, autonomous work environment
* Competitive pay and conditions
* Training and development opportunities to build and maintain capabilities
* Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click 'Apply Now', attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).
Applications close at 11:59pm AEST on the closing date.
Got a question?
For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Stacey Hart on 0448135107 or at using the subject line: Senior Client Service Officer - Batemans Bay enquiry via EthicalJobs.
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Syvonne Pereira on 0498 091 786 or via using the subject line: Senior Client Service Officer - Batemans Bay enquiry via EthicalJobs.
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Applying for DCJ jobs on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/
The Welcome Experience:
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience