Service Desk Analyst Job Description
We are seeking a highly skilled Service Desk Analyst to join our growing IT team. As a key member of our support team, you will play a vital role in ensuring the smooth operation of our technical services.
* The successful candidate will be responsible for troubleshooting and resolving technical issues, escalating when necessary, and managing the deployment and lifecycle of physical IT assets such as laptops, monitors, and docking stations.
* You will work closely with our technical teams to identify and resolve service interruptions and updates, and communicate effectively with users to ensure minimal disruption to business operations.
This is an excellent opportunity for a motivated and detail-oriented individual to develop their skills and contribute to the success of our organization.
Key Responsibilities:
* Identify, troubleshoot, and resolve technical issues or escalate when necessary.
* Manage the deployment and lifecycle of physical IT assets.
* Log, triage, and maintain service tickets.
* Create technical documentation.
* Communicate service interruptions and updates to users.
Requirements:
* At least 3 years of hands-on experience in a Service Desk role.
* Broad technical skills and understanding of the corporate IT environment.
* Excellent analytical skills, problem-solving, and process improvement.
* Excellent communication and teamwork skills.
* ITIL certifications, IT-related degrees or diplomas, and Microsoft IT support certifications beneficial.
Benefits:
Our organization offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive remuneration package.
How to Apply:
If you are a motivated and detail-oriented individual with excellent technical skills, we encourage you to apply for this exciting opportunity.