Transform Technical Expertise into Customer Success
At our organization, we empower mining clients to enhance performance, reduce costs, and operate more sustainably.
We are seeking a skilled professional to join our service team. This role combines hands-on technical expertise with customer engagement, helping mining operations optimize their equipment. You will provide advanced site support, troubleshoot complex issues, and identify opportunities that contribute to customer success and business growth.
Key Responsibilities
* Serve as the primary on-site technical resource for product maintenance and repair.
* Build and maintain strong relationships with customers.
* Conduct proactive equipment inspections and audits.
* Identify improvement opportunities and provide recommendations to stakeholders.
* Troubleshoot and optimize product performance to minimize downtime.
* Support equipment conversions by showcasing technical benefits.
* Record site activities, inspections, and opportunities in a centralized system.
* Prepare structured technical reports and share insights with colleagues.
Required Skills and Qualifications
* Technical or trade qualification in mechanical, process, or related engineering field.
* Hands-on experience with product maintenance and repair in a mining or heavy industry environment.
* Strong problem-solving and troubleshooting skills.
* Ability to explain technical concepts clearly to customers.
* Proactive, customer-focused mindset with strong relationship-building skills.
* Comfortable working independently while collaborating effectively with a wider team.
Benefits
* A competitive remuneration package.
* A healthy work-life balance with flexible scheduling options.
* Access to training and development opportunities within a respected organization.
* Employee assistance programs for employees and immediate family members.
* Paid parental leave policies.
* Recognition and rewards platforms.
Our Commitment
As an equal-opportunity employer, we value diversity and promote an inclusive work environment. We encourage applicants from diverse backgrounds and perspectives to apply.