Overview of the Role
This position is responsible for coordinating and scheduling music and speech and drama examinations in Queensland.
* The successful candidate will oversee a team of customer service officers to deliver high-quality music and speech and drama examinations across the state.
Responsibilities:
Key Responsibilities
* Managing and supervising staff to support the efficient delivery of examination functions within a commercial context.
* Working autonomously to set priorities, monitor workflow, allocate resources and develop local strategies and procedures for the efficient delivery of examinations in Queensland.
* Coordinating recruitment and selection, including management of casual examination supervisors across Queensland.
* Coordinating and managing the induction, training and professional development for examiners and examination supervisors.
* Liaising with internal and external stakeholders in relation to initiatives.
Requirements:
Key Requirements
* A results-driven approach with experience in managing people and leveraging front-line resources to deliver positive customer experiences.
* Strong organisational skills, attention to detail and ability to manage operational functions efficiently.
* Experience in handling and fulfilling customer enquiries and building positive relationships with customers.
* Proficiency in using databases and scheduling systems, along with problem-solving abilities and a proactive approach to improving workflows.
Benefits:
The ideal candidate will have the opportunity to work in a dynamic environment and contribute to the success of the organisation.