Job Description
The Team Leader plays a vital role in leading a diverse team of support workers who work directly with Aspire customers.
This position requires someone who is purpose driven, responsible for day-to-day supervision and administration responsibilities to ensure Aspire customers receive quality, person-centred and customer-focused outcomes.
* Participate in recruiting, induction and maintaining a workforce that meets the needs of customers and standards of the organisation.
* Liaise with Customer Service Team to ensure smooth transition of new customers into service.
* Provide positive information regarding Lifestyle and Learning programs to potential customers on request.
* Assist in identifying customer needs by listening and observing customers.
* Ensure active support is provided to customers, providing them with as much choice and control and independence as possible without compromising Aspire's duty of care to the customer.
* Implement a planned approach to the professional development of the team, and identify skills gaps within the team.
* Provide regular supervision and role modelling to ensure team members work collaboratively and effectively as a team.
* Conduct performance reviews to evaluate staff performance. Implement performance improvement plans as and when needed.
* Undertake three month and six month probation reviews with new employees.
* Ensure all customers have accurate and up to date Individual Support Plans, End of Plan Reports, Risk Assessments and other relevant documentation.
* Interpret financial and other reports.
* Engage in continuous improvement through identification of improvements in area.
* Maintain the confidentiality of customer information in accordance with Aspire's relevant policies and procedures.
* Roster staff in accordance with contracted hours and customer requirements to ensure adequate and appropriate coverage at all times.
* Facilitate team meetings - prepare agendas, distribute minutes and other relevant documentation.
* Participate in Team Leader meetings.
* Conduct investigations of all staff and customer incidents, as well as NDIS reportable incidents.
* Responsible for enforcing a safe and healthy work environment.
* Participate in on-call roster.