Happy Travels is a young, energetic travel agency network with retail stores across Australia, a growing online presence, and a buzzing head office and call centre based in Byron Bay.
We're all about creating unforgettable travel experiences, not just for our customers, but for our people too. As we continue to grow, we're looking for an experienced HR & Recruitment Manager to lead our people strategy, build strong teams, and help shape a connected, high-performing culture across our national network.
About the Role
The HR & Recruitment Manager plays a pivotal role in supporting and growing the Happy Travels team across retail stores, head office, and our call centre.
This is a hands-on, people-first role where you'll partner closely with leaders and team members to manage the full employee lifecycle, from attraction and recruitment through to development, engagement, and performance. You'll bring structure, clarity, and consistency to our HR practices while keeping things human, approachable, and aligned with our values.
With teams spread across multiple locations, this role is key to creating strong communication, consistent people processes, and a culture where everyone feels supported, motivated, and excited to be part of the journey.
Key Responsibilities
Talent & Recruitment
* Own end-to-end recruitment across retail, head office & call centre roles
* Build a strong employer brand and deliver a standout candidate experience
* Partner with leaders on role design, job ads, interviews, offers & onboarding
* Manage contracts, checks, onboarding programs and recruitment systems
People Operations
* Oversee the full employee lifecycle: onboarding, probation, performance & exits
* Coach leaders on performance management and team development
* Maintain compliant HR documentation, records, policies and leave processes
* Capture employee feedback to drive continuous improvement
Workplace Relations & Compliance
* Provide trusted advice on Fair Work, awards and employment legislation
* Support leaders through performance, conduct and grievance matters
* Ensure compliance across a multi-site retail and contact centre environment
Learning, Culture & Engagement
* Support leadership development, training needs and succession planning
* Drive initiatives that boost engagement, retention and team connection
* Bring Happy Travels' values to life and foster a positive, inclusive culture
About You
You're a confident, approachable HR professional who thrives in a fast-paced, people-focused business.
You'll bring:
* 3+ years' experience in a generalist HR or HR & recruitment leadership role
* Strong knowledge of Australian employment law and modern awards
* Proven experience recruiting across high-volume or multi-site environments (retail or call centre experience highly regarded)
* A practical, solutions-focused approach with strong coaching skills
* Excellent communication and relationship-building abilities
* Strong organisational skills with the ability to juggle competing priorities
* A genuine passion for people, culture, and creating great workplace
* Experience using Employment Hero software highly desirable
Why You'll Love Working at Happy Travels
* Be part of a growing, energetic travel brand
* A values-driven, people-first workplace
* The opportunity to shape and lead HR and recruitment across a national business
* Work from our beautiful Byron Bay head office
* A supportive, collaborative team who love what they do
If you're excited by the idea of building great teams, supporting leaders, and helping people thrive while creating unforgettable travel experiences we'd love to hear from you.
Job Type: Full-time
Pay: $80,000.00 – $110,000.00 per year
Benefits:
* Employee discount
Work Location: In person