Customer Service Team Lead
This is a leadership role where you will be responsible for managing a team of customer service representatives to ensure excellent service delivery and high levels of customer satisfaction.
Key responsibilities include:
* Developing and implementing effective training programs to enhance the skills and knowledge of the team.
* Monitoring and analyzing customer feedback and complaints to identify trends and areas for improvement.
* Collaborating with other departments to resolve customer issues and improve overall customer experience.
* Providing coaching and mentoring to team members to help them achieve their goals and develop their careers.
Requirements for this role include:
* Proven leadership experience in a customer-facing role.
* Excellent communication and interpersonal skills.
* Ability to analyze data and make informed decisions.
* Experience in developing and implementing training programs.
* Strong problem-solving and conflict resolution skills.
We offer a competitive salary and benefits package, opportunities for ongoing training and development, and a collaborative and supportive team environment.