Overview
Gallagher Bassett (GB) is Australia and New Zealand's premier third‐party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self‐insured organisations.
Position Summary
The Branch Client Service Manager II is accountable for delivering high‐quality and efficient service to both internal and external clients through the day‐to‐day account management of an assigned group of accounts within a Branch that consistently meets or exceeds CSO revenue benchmark expectations.
This role reports directly into either the Branch Client Service Director or the Branch Client Service Supervisor.
Key Responsibilities
* Directly contribute to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement.
* Successfully and profitably manage an assigned group of accounts.
* Build and solidify relationships with existing clients by providing exceptional ongoing care.
* In partnership with the Production team, take a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high‐quality & timely manner.
* Secure existing business and drive the sale of additional services and lines of coverage.
* Cultivate relationships with the buyer in the client organization as well as with day‐to‐day client representatives and buyers.
About You
Required
* Bachelor's degree with 3+ years of client service and/or claims management experience OR high‐school degree/GED with 8+ years of client service and/or claims management experience.
* Ability to travel up to 25% of the time.
* Proficiency in Microsoft Office.
* Appropriate licensing as required.
Preferred
* Previous insurance knowledge and experience managing client relationships.
* Solid financial acumen.
Work Traits
* Proficient in using technology as a tool to maximize productivity and quality.
* Strong written and verbal communication skills.
* Comfortably engages others in consultative discussion.
* Effectively manages/balances multiple and sometimes competing priorities.
* Works in a self‐directed manner.
Compensation & Benefits
On top of a competitive salary, great teams and exciting career opportunities, we offer a wide range of benefits. Below are the minimum core benefits you'll receive:
* 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
* Novated Leasing opportunities
* Two paid volunteer days annually
* Health Insurance Discounts with our Group Insurance Plan
* Employee Stock Purchase Program
* Paid parental leave
Other benefits include:
* Flexible and hybrid work arrangements
* Mental Health and Wellbeing Support for yourself and immediate family members
* Employee Recognition Awards and Service Milestone Recognitions
* Peer Support Program
* Annual flu vaccinations
* Access to Reward Gateway – discount offers at over 350 retailers!
* And more...
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business and is embedded into the fabric of our organization. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity, gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer‐employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. Gallagher will make reasonable accommodations for qualified individuals with disabilities.
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