Job Description:
Welcome to apply for the Shanghai Disney Resort Operations Internship Program!
During this wonderful journey, you will meet a group of cast members from all over the world. Through on-the-job practice and exclusive personal development training courses, you will learn how to create visitor services with Disney characteristics, master communication skills for various communication scenarios, improve problem-solving and teamwork abilities, accumulate rich interpersonal experience, and grow rapidly on this international platform.
After the program, you will have the opportunity to become a full-time employee and continue to write your career story at Shanghai Disney Resort.
Main Responsibilities:
* As a Cast Member at Shanghai Disney Resort, you will create magical experiences for guests at work.
* As a full-time intern in Park Operations, you will ensure the smooth and safe operation of the park in different work areas such as the main entrance, visitor service center, amusement facilities, and outdoor performances.
* As a full-time intern in Food and Beverage Operations, you will be in various restaurants and outdoor food and beverage retail outlets in Shanghai Disneyland and hotels, and work with the team to create high-quality food and beverage services.
* As a full-time intern in Merchandise Operations, you will work with us to welcome guests, actively and friendly communicate with them according to the guest service standards, and help them choose their favorite products. On the other hand, you will also participate in the management, allocation, warehousing, logistics, and other work of merchandise.
* As a full-time intern in Hotel Operations, you will provide guests staying in the hotel with a fast and efficient onboarding process, warm and thoughtful guest service, clean and warm room layout, and timely and thoughtful hotline service.
* As a full-time intern in Disneytown Operations, you will work with us to provide consultation and guidance services to guests in Disneytown and assist in organizing activities.
* As a full-time intern in Entertainment Performances, you will have the opportunity to work with Disney friends. On the other hand, you may also be responsible for providing professional wardrobe services to the Cast Members at Shanghai Disney Resort to ensure the smooth running of daily entertainment performances.
Ideal conditions:
* Willing to create happiness for tourists, treat tourists politely, good at communication, and able to proactively solve problems for tourists
* Guarantee a continuous internship period of 6 months or more, and accept different shift arrangements.
* Able to adapt to different indoor and outdoor working environments
* Aged 18 or above, college or bachelor's degree or above, regardless of major
* Able to communicate fluently in Mandarin
Additional Information:
We take a proactive and responsible approach and action to create an environment where we can do what we do best - creating magical experiences for millions of visitors from across the country and around the world every year. As part of our commitment to health and safety, we require all new employees to be vaccinated against COVID-19 before joining.
We will provide you with:
Operations Internship (Full-time) Benefits:
* Staff dormitory (priority for students from non-Shanghai institutions)
* Transportation allowance (for students from non-Shanghai institutions)
* Insurance plan for interns
Disney Special Benefits:
* Privileges for independent admission to Shanghai Disneyland
* Discounts on Disney merchandise and services
* Disney customized training
Application process:
Apply online for positions – Attend on-site or online interviews – Accept employment notices – Go through on-the-job formalities
Please note: You can only apply for a front-line operations intern position once within six months. If you have completed an application within the past six months, please log in to your account to check your application status.
Work location:
Shanghai Disney Resort (Chuansha Town, Pudong New District, Shanghai), you can take the Disney Station on Metro Line 11 directly to the resort, or take the shuttle bus. The shuttle bus goes to multiple central stops throughout the city, you can check the details after joining.