The next step in your career starts here…
* Permanent full-time role based in Port Hedland – Includes competitive incentives and Tool of Trade (ToT) vehicle
* Lead and inspire a high-performing team – Manage daily branch operations while motivating both technical and customer-facing staff to deliver exceptional service and achieve key performance targets.
At Coates Port Hedland, as a Branch Manager, you will lead a dynamic team comprising both technical service experts and customer-facing sales professionals. You'll be accountable for ensuring the branch operates at peak performance, delivering on key KPIs including revenue growth, fleet availability, utilisation, and customer satisfaction.
Your strong leadership skills will be essential in motivating and uniting a diverse team, driving consistent high performance in line with company policies and procedures. You will oversee all aspects of daily branch operations while fostering a culture of excellence and ensuring full adherence to our critical Zero Harm safety standards.
You'll enjoy variety in your role including:
* Guide and motivate staff to provide excellent customer service – a happy customer will be a returning customer
* Create the best solution / outcome for our customers– develop quotes, raise purchase orders and enter hire agreements.
* Oversee Asset Management
* Manage branch P&L's and KPI's around fleet availability, fleet utilisation and customer loyalty.
What you'll get in return
We provide our team with a wide range of perks and benefits, including:
* Development and career progression pathways
* Access to our employee discounts, benefits and wellbeing program
* Purchased additional leave program
* Novated leasing and salary sacrifice
* 12 weeks Paid Parental Leave in addition to government parental leave scheme
* Volunteering opportunities through the Coates Foundation
What you'll bring to the role
* Sales and operational management experience
* Previous team leadership experience, developing a 'One Team', cohesive mindset
* A track record of delivering on customer service KPIs
* Demonstrated commercial acumen
* Excellent Communication skills, both written and verbal
* Strong computer literacy, including customer databases and Microsoft Office Suite
Looking for more reasons to join Coates?
At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.
We're proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.
But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.
Visit to learn more about our values and opportunities.
Unlock your next career opportunity – apply today
Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.
Coates. Equipped for you.