Customer Support Associate - Collections
Customer Support Associate - Collections
1 week ago Be among the first 25 applicants
Job Category: Senior Associate / Associate
Function/Department: Operations
Reporting to: Team Leader
• Revert on calls to customer on a variety of issues
• Update and process information accurately into the system(s)
• Resolve customer problems in a timely manner
• Take ownership & deliver on customer commitments
• Liaise with others within the process in the event where a customer query
cannot be resolved at first point of contact
• Clear Communication - during all conversations with customers, uses simple
English that delivers information and solutions in an easy manner
• Professional Focus - demonstrates a high level of personal and professional
integrity when dealing with customers as well as treats all customers with
empathy, respect and consideration.
• Ability to solve problems – look for solutions aligned to customer's perspective
and deliver on all commitments
• Teamwork – consistently work together, trust each other and engage in
constructive conversations for the good of the team
.
ROLE HOLDER PROFILE
A. Preferred educational qualifications: Min. Qualification- Under Graduation in
any stream.
B. Preferred work experience: Fresher (only entry-level candidates with no prior contact center experience)
PROCESS: HR Screening - Online Voice Assessment - Final Operations Round (Face-to-Face at the Office)
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
* Industries
Business Consulting and Services
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