Customer Service Representative Role
We are seeking a dedicated and enthusiastic Customer Service Representative to deliver exceptional customer experiences at our Toyota dealership.
Key Responsibilities:
* Determine customer needs and collaborate with the workshop and parts departments
* Provide accurate repair quotes and ensure high customer satisfaction
* Meet or exceed manufacturer-set customer satisfaction targets
Requirements:
* Australian work rights
* Experience in a similar role within a retail environment
* Excellent communication, numeracy, and interpersonal skills
* Willingness to go above and beyond to meet customer expectations
* Solid knowledge of automotive technical principles
* Reliability and punctuality
* Professional attitude and strong organizational skills
* A current driver's licence
* Ability to work effectively as part of a team
* Care and attention to detail
What We Offer:
* An attractive remuneration package including commissions
* The opportunity to work for a well-established company renowned for its commitment to customer service
* A dynamic and supportive workplace environment
* Career advancement opportunities within one of the largest automotive companies
* Exclusive staff discounts on lifestyle and automotive products