Take the next step in your career with this exciting opportunity within eHealth Queensland, providing advanced technical advice, direction and support in the network and unified communications technical domain, to enable the delivery of timely and high-quality services across a large scale, highly complex IM/ICT environment.
Job details Position status Fixed Term Temporary
Position type Flexible full-time
Occupational group IT & Telecommunications
Classification AO6
Workplace Location Brisbane Inner City
Job ad reference QLD/EHQ663687
Closing date 16-Oct-2025
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration 27/10/25 - 30/06/26
Contact person Scott Cybulski
Contact details (07) 3646 2299
Access the
What you'll do
- Provide high level technical knowledge advice and skills in both the analysis of data network and unified communications systems as well as the design and management of complex system integrations. This includes the formulation, design and provision of appropriate solutions, improvements and technical design documents for use in complex and clinical installations.
- Supervise a small team to provide high level technical knowledge for 2nd level support and incident resolution, advising on technical direction and instigating alternative courses of action when deemed appropriate.
- Document and maintain the data network and unified communications infrastructure within the Digital Partnership Team encompassing touch points across all connected systems.
- Contribute to the monitoring and preparation of appropriate reports, documentation and recommendations on the operational performance of the enterprise infrastructure within the Digital Partnership Team.
- Provide input into effective change, problem management, capacity planning, incident management, risk management and continuity planning utilising industry best practices in systems support and service delivery, compliant with the Information Technology Infrastructure Library (ITIL) framework.
- Contribute to the testing, installation, configuration and commissioning of enterprise network and unified communications infrastructure, applications and monitoring tools within the Digital Partnership Team.
- Collaborate with eHealth staff and vendors to diagnose and resolve complex problems, guide prioritisation and ensure issues are fully engaged through to resolution within Queensland Health.
About you
- Provide advanced technical expertise in data networks and unified communications to determine technical direction, standardisation, professional advice and support of enterprise infrastructure in a large customer focus organisation, across a range of technologies.
- Demonstrated skills in the analysis and problem solving of unified communication system issues and the formulation, design and provision of appropriate solutions and improvements, including the recommendation, documentation and implementation of ICT changes
- Demonstrated ability to supervise a small team of technical staff to achieve and exceed defined service levels, incorporating training and staff development opportunities
- Well-developed interpersonal, written and oral communication skills including the ability to negotiate, advise and influence others on behalf of the unit, working collaboratively with people to reach a desirable outcome
- Demonstrated ability in developing and promoting ITIL Service Management processes primarily incident / problem / test / change and configuration management
Why work with us?
Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing.
Competitive salaries
- 12.75% superannuation
- 17.5% leave loading
Employee wellbeing & development
- Access to 24/7 confidential employee support providers and counsellors including for immediate family members
- Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
- Access to a variety of programs and initiatives to support training and career growth.
- Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.
Our commitment to equity, diversity and inclusion
At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal chance employer and encourage applications from people of all cultures, abilities and backgrounds.
Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.
Ready to apply?
For further information on how to apply please review the attached Role Description.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote and.
Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis such as temporary, full time or part time.
Documents
Before applying for this vacancy please ensure you read the documents below.
Role Description
Application Kit
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Inclusion and diversity
We are committed to building inclusive cultures in the Queensland public sector that respect and promote and, including making any reasonable adjustments to support you through the recruitment process.
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📌 Unified Communications Technician
🏢 Queensland Government
📍 Brisbane