Service Advisor Opportunity
We are seeking a Service Advisor to join our busy workshop in Melbourne.
The key responsibilities of this role include:
* Face-to-face contact with customers during vehicle drop-off and pick-up.
* Taking enquiries and making service bookings from various customers.
* Developing positive relationships with customers by explaining their vehicle's needs.
* Maintaining regular contact with customers to provide updates on their vehicles and additional work required.
* Raising and sending tailored work quotations in a timely manner.
* Communicating findings to customers after vehicle inspections.
* Liaising with internal workshop employees to ensure efficient job completion.
* Liaising with customers to schedule wheel alignment and services using online booking tools.
You will be working as a valued member of our team, enjoying:
* Attractive remuneration
* Ongoing training and development opportunities
* Modern facilities and equipment
* Opportunity to progress within the company
* Stable work environment
This role requires:
* Previous Service Advising experience preferred
* A high level of personal commitment to customer service excellence
* Knowledge of motor vehicles and parts is desirable but not essential
* Passion for all things automotive or 4WD
* Strong communication skills over the phone and in person
* Ability to work in a team environment
* Ability to multitask while maintaining attention to detail
* Valid Driver's Licence
As a successful candidate, you will possess strong interpersonal skills and be comfortable communicating with customers and colleagues alike. You will have excellent time management skills and be able to prioritise tasks effectively.