Leadership Opportunity
An exciting role has emerged for a seasoned Operations Manager to spearhead the Touring department and provide exceptional client service. This demanding position requires an individual with extensive experience in managing personnel, recruitment, performance management, and customer relations.
Key Responsibilities
* Oversee all aspects of human resources, encompassing recruitment, onboarding, and performance evaluation.
* Develop and maintain productive relationships with key suppliers and clients.
* Establish a positive team culture by ensuring fair distribution of tours and workloads within the team.
* Proactively seek methods to enhance the efficiency of the assigned team within the Touring department.
* Collaborate closely with Tour team leads to ensure maximum productivity levels and adherence to operational policies and procedures.
Requirements
* BS or BA degree in Business Management/Administration or related field.
* 5+ years of relevant experience within a travel agency.
* 2 years of experience in a management capacity (5 years preferred).
* Strong knowledge and understanding of airfares, contracted fares, ticketing, and reissues.
* GDS experience.
Benefits
The ideal candidate will enjoy a dynamic work environment, opportunities for growth and development, and a competitive compensation package.
Additional Information
This is a full-time position requiring regular working hours and occasional overtime as needed.