Head of Platforms and Digital Services – Australia & New Zealand Join to apply for the Head of Platforms and Digital Services – Australia & New Zealand role at Citi.
Platforms and Digital Services (PDS) is part of the Services division. Services provides global solutions that help corporations, financial institutions, public sector and commercial clients optimize operations and drive their business forward. Through our five business lines – Liquidity Management Services, Payments, Trade & Working Capital Solutions, Investor Services and Issuer Services - we provide cash management, payments/receivables solutions, working capital solutions, post-trade securities services and issuer services across Citi's global network.
The Head of Platforms and Data Services is crucial for Citi\'s digital transformation in Australia & New Zealand. This role is responsible for leading the digital strategy for the Services business, driving consistency and progress across key must-win areas including Platforms, Onboarding, Data, and the Global Billing System (GBS). A core part of this involves leading the development and commercialization of the digital product suite and spearheading digital transformation initiatives. The role requires collaboration with various global, cluster and country product teams, as well as Services Heads, Sales, Relationship Management, Technology, Operations, Service, Legal, and Compliance functions. Effective negotiation, advanced communication, and strong interpersonal and leadership skills are essential for influencing senior stakeholders, prioritizing initiatives, and building a product framework to ensure accelerated progress.
Key responsibilities Lead and inspire the Australia & New Zealand Platform and Data Services team, fostering a culture of creative and strategic thinking.
Develop and articulate a compelling 3-5 year product strategy and execution roadmap for Platform and Data Services in Australia & New Zealand, including managing investment prioritization.
Champion a world-class product development culture, driving continuous innovation and ensuring product enhancements meet strategic and financial objectives.
Define, develop, and execute AI/ML use cases in partnership with global teams, aligning with Services business priorities.
Drive customer segmentation, product positioning, pricing, and marketing strategies for each client segment.
Explore and develop products and propositions that address clients' end-to-end needs, including pre- and post-onboarding services.
Execute the strategic digital roadmap, leading marketing campaigns and product communications to launch digital capabilities and drive adoption across the Australia & New Zealand user base.
Act as the voice of the customer, integrating client and country/cluster feedback into the global product roadmap, strategy, and design to deliver best-in-class client experience.
Monitor current market and industry trends, identifying strategic opportunities and fostering potential partnerships/alliances with Fin-tech providers for enhanced connectivity.
Partner closely with global, cluster and country product managers, Technology, Testing, Marketing, Legal, Compliance, Client Operations, and other functional stakeholders to ensure alignment on strategies and achieve timely, high-quality product delivery.
Establish and maintain dynamic management and communication processes with all partners to ensure clear roles, responsibilities, and effective governance.
Develop products with attractive and sustainable P&Ls (Revenue, Expense, Net Income Plan and Operating Efficiency), actively analyzing product profitability, competition, and market positioning to maintain Citi's leadership.
Steer strategic initiatives and commercialize Citi\'s Platforms and Data services capabilities for the Australia & New Zealand markets, working with Sales/Banking/Client Onboarding/