Introduction
Richmind WA is seeking an
Assistant Service Manager
to join our Living Well Community Care Unit. Living Well is a contemporary, recovery-focused 20-bed residential service delivered by Richmind WA (RW) in partnership with Cyrenian House and South Metropolitan Health Service. It supports adults with a long history of mental distress who require intensive rehabilitation and recovery services for up to 18 months.
Description
In this role, you'll partner closely with the Service Manager to deliver safe, high-quality mental health recovery and rehabilitation services. This role will provide staff management, triage and intake oversight, and champion recovery. At Richmind WA, we see people as individuals, listen deeply, and help them find the courage to shape their own lives — and you'll do the same for your team.
Qualifications
A tertiary qualification in mental health, community services, allied health, or a related field is required.
Experience in mental health or community services, with a proven ability to lead and inspire teams.
Knowledge of mental health recovery-oriented practice and person-centred care.
Strong skills and experience in communication, decision making, problem-solving, and stakeholder engagement.
Demonstrated ability to deliver service outcomes on time and in compliance with funding accreditation body requirements.
Demonstrated ability to develop and maintain effective relationships with key stakeholders.
Strong interpersonal and communication skills.
Demonstrated interest in community and social outcomes.
A personal alignment with the values of Richmind WA.
Action-oriented and accountable to achieve results in line with set timeframes.
Desirable Skills
Experience leading or managing mental health or residential services.
Experience of working within partnership and clinical services.
Comprehensive understanding of LARU, OCP and MHC.
Lived experience of mental health recovery (personal or as a carer).
This role is full time, Monday to Friday, based at Living Well – Community Care Unit.
Who Are We?
At Richmind WA, we've been supporting people on their mental health journeys for over 50 years. We're recovery-first, lived experience-led, and proudly Rainbow Tick accredited. We walk alongside people with compassion, courage, and belief in their potential. Our services are residential, outreach, and everything in between – person-centred, trauma-informed, and inclusive at the core.
Our Values
Living and breathing recovery
Being brave and exploring
Listening deeply and learning
Putting people first
Being passionate about inclusion and belonging
Benefits
Four weeks of annual leave (with the option to buy more)
Meaningful work, every single day
Salary packaging up to $18,640 (boosts your take-home pay)
Two bonus leave days – your birthday + wellbeing leave
Training, mentoring, and access to LinkedIn Learning
Free and confidential Employee Assistance Program
Long service leave after 5 years
Ready to apply? Please submit your resume and a short cover letter outlining why you're interested and what you'd bring to the role.
Have questions? Reach out to our People & Capability team:
We assess applications as they're received, so don't wait – we'd love to hear from you.
It takes courage to support someone's recovery – and even more to believe in your own.
If this sounds like your kind of purpose, we hope you'll apply.
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