About the Brand
Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories. With a heritage of design innovation and exceptional service, Tiffany & Co. is renowned as one of the world's most recognizable luxury brands.
Job Description
Be a part of milestones in our customers' lives, represent the Tiffany brand and provide excellence in customer service. Our upcoming Sydney Westfield store is looking for a passionate and solutions‐driven professional to join the team as an Operations Executive.
Career Highlights
For many of our customers, a visit to Tiffany is something to be treasured. Whether they are pampering themselves with an indulgent treat or shopping for a memorable gift, they bring us their greatest dreams – of style, glamour and love – and it is our obligation to honor those dreams with grace and artful understanding.
Reporting Structure & Duties
Reporting to the Store Manager, the Operations Executive will effectively oversee all aspects of Back‐of‐House, including coordination of the Merchandising, Customer Service and Client Services roles.
Responsibilities
* Inventory management, including stock control, cycle‐count accuracy, shrinkage and ensuring appropriate assortment and model stock levels
* Supervise and coordinate all aspects of customer service relating to repairs, servicing orders, and any post‐sale offerings
* Supervise and coordinate all aspects of client services including telephone enquiries, stock availability and other post‐sale offerings
* Oversee all receiving and shipping functions, including liaising with transportation, freight forwarders, Australian Customs and clearing/customs agents to ensure local compliance
* Partner with store management to ensure all back‐of‐house processes and systems support required service standards
* Manage, coach, develop and train staff
Compensation & Benefits
In return, you will earn a very competitive salary, the opportunity for career development in an environment that recognizes growth, whilst receiving Tiffany‐designed training programs and the privilege of generous employee discounts.
Qualifications
* Tertiary Certificate or equivalent life / work experience
* Minimum three years retail stock management/inventory control preferably within the jewelry industry
* Problem‐solving ability
* Strong customer service ethics
* Excellent communication skills – verbal and written
* Strong interpersonal skills
* Proven multi‐tasking experience with an ability to meet deadlines
* Advanced skills in MS Word, Excel and MIPS
* Flexible working availability, including evenings, weekends and public holidays
Blue Box. White Ribbon. That's a wrap
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