Start your ICT career with a hands-on service desk role supporting a large government organisation in Canberra
Your new company
Join a large and forward-thinking Federal government organisation thats committed to delivering high-quality digital services and support. Youll be part of a collaborative ICT team that values innovation, customer service, and continuous improvement.
Your new role
As an Associate Service Desk Analyst, youll be the first point of contact for technical support across the organisation. Youll provide Level 1 support via phone, email, live chat, and walk-up service, helping users with hardware, software, and network issues. Youll also assist with account access, troubleshoot common problems, and escalate complex issues to higher-level support teams.This is a 12-month contract based in Canberra, with a potential 6-month extension. Support hours run Monday to Friday, and youll work on a rotating roster between 8:00am5:00pm.
What you'll need to succeed
- Experience in a service desk or call centre environment (ServiceNow experience is a plus).
- Strong communication and customer service skills.
- Solid understanding of Windows OS, Microsoft 365, and common business applications.
- Ability to explain technical issues in a clear, user-friendly way.
- Familiarity with ITIL principles and remote support tools.
- Ability to obtain Baseline Security Clearance.
What you'll get in return
- A long-term contract with extension potential.
- Prospect to work in a supportive and fast-paced team.
- Exposure to a wide range of technologies and professional development.
- A role where your contribution directly improves user experience and service delivery.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call me now on 02 6112 7695 or email [email protected] this job isn't quite right for you, but you're looking for a new position, please contact me for a confidential discussion about your career.If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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📌 Associate Service Desk Analyst
🏢 Hays
📍 Australia