Hotel Operations Manager Role
We are seeking an experienced and proactive Hotel Operations Manager to join our team on a full-time basis.
Job Description
The ideal candidate will have previous Front Office management experience, preferably in hotel openings and pre-openings. They will be responsible for overseeing the front office, conference & events, guest services, and housekeeping teams to ensure seamless service delivery and operational readiness.
During the pre-opening stage, the Hotel Operations Manager will be instrumental in establishing standard operating procedures, hiring and training staff, setting up systems, and coordinating with other departments to ensure a successful hotel opening.
This is a unique opportunity to be part of the hotel from the ground-up and play a key role in bringing a world-class hospitality experience to life.
About The Role
* Lead the planning, design, and implementation of conference events & rooms-related operational procedures.
* Partner with Talent & Culture and department heads to recruit and onboard rooms division staff.
* Oversee the setup and testing of property management systems (PMS), telephone systems, guest service platforms, and housekeeping management systems.
* Develop departmental SOPs, checklists, and training manuals for all rooms-related operations.
* Collaborate with contractors, designers, and procurement teams to ensure rooms and public areas meet brand standards and operational requirements.
* Conduct mock runs and dry openings to test service standards and identify process improvements.
* Ensure all health & safety, hygiene, and quality control measures are in place pre-opening.
Operational Responsibilities
* Direct daily operations of the front office, conference & events, guest services, oversight of the Housekeeping team and related areas.
* Maintain high standards of guest service in alignment with brand expectations.
* Monitor occupancy, room rates, and departmental budgets, optimizing profitability and efficiency.
* Implement and monitor staff training programs and performance evaluation systems.
* Work closely with Sales, Marketing, Engineering, and F&B departments to support smooth operations and guest satisfaction.
* Manage guest feedback, complaints, and service recovery processes.
* Ensure compliance with legal, brand, and safety standards at all times.
About You
* Previous Front Office management experience, preferably in hotel openings and pre-openings.
* Experience in coaching and developing a team, recruitment, and performance management.
* Must be flexible in terms of working hours and schedules.
* Must possess outstanding guest services skills, professional presentation, and sophisticated communication skills.
* Excellent organizational, time management, and computer literacy skills.
* The ability to deal with guest issues in a timely, positive, and professional manner.
* Must be able to handle a multitude of tasks in an intense, ever-changing environment.
Benefits
* Access to IHG discounts.
* Internal and external training and development opportunities, including an online training platform.
* Career development opportunities within the company across multiple venues.
* Employee Assistance Program.
* Mentoring from a strong team of hospitality professionals.
* Reward and recognition programs.
We look forward to hearing from you!