# Student Services Officer at Education Centre of Australiaby | Mar 30, 2026**Education Centre of Australia**OVERVIEW The Student Services Officer role at the Education Centre of Australia (ECA), based at the University of Tasmania (UTAS) campus in Melbourne, is a full-time position focused on supporting the student experience across the entire student lifecycle. This role sits within a growing higher education partnership and offers the opportunity to build a long-term career within Australia's international education sector. The position is suited to professionals who are motivated, student-focused, and keen to contribute to a compliant, engaging, and supportive campus environment. KEY RESPONSIBILITIES – Provide advice to students and complete administrative tasks associated with the student lifecycle – Support of student experience throughout the student lifecycle – Provide advice to students and complete administrative tasks associated with academic services – PRISMS reporting and updates – Support of campus compliance and student retention – Staff and student feedback and engagement – Student communications REQUIREMENTS – Completion of a relevant degree, or completion of a degree with relevant work experience – Relevant work experience in a Student Services Officer or Student Support role – Knowledge of the ESOS Act and National Code of Practice, and specifically how it pertains to the delivery of support to international students – Demonstrated experience in communications – Demonstrated experience in staff and student engagement – Strong team player, able to negotiate and influence outcomes with colleagues – Strong interpersonal skills, including the ability to interact with students and staff from culturally and linguistically diverse backgrounds WHY THIS ROLE MATTERS Student Services Officers play a critical role in ensuring that international and domestic students receive accurate advice, timely support, and a positive campus experience. In a regulated environment such as Australian higher education, this role also contributes directly to institutional compliance, student retention, and academic progression. By supporting students from diverse cultural and linguistic backgrounds, this position helps institutions meet both their educational mission and their regulatory obligations. BONUS: APPLICATION ADVICE – Emphasise your experience supporting students across multiple stages of the student lifecycle, including enrolment, progression, and completion. – Clearly demonstrate your understanding of the ESOS Act, National Code, and PRISMS, using practical examples where possible. – Highlight your communication skills, particularly experience working with culturally and linguistically diverse student cohorts. – Provide examples that show your ability to collaborate with academic and professional staff to resolve student issues. – Tailor your cover letter to reflect your interest in international education and your motivation to grow within the higher education sector. – Ensure your application clearly confirms your eligibility to work in Australia, as this is a stated requirement for the role.To apply for this job please visit .* International Higher Education* Melbourne VIC* N/A GBP / Year#J-18808-Ljbffr