Overview
Join Us and Make a Difference as a Housing Officer
Are you passionate about sustaining tenancies and creating positive change in your community? We're looking for a Housing Officer to join our dedicated team at Pacific Link Housing on a maximum-term contract. You’ll be responsible for providing essential, person-centered services to people in housing need. This is more than just a job—it's an opportunity to ensure everyone has a safe, secure, and affordable place to call home.
What You'll Be Doing
As a Housing Officer, you'll be a key part of our Tenancy team, managing a portfolio of properties across the Central Coast, Lake Macquarie, and Hunter regions. You’ll be the main point of contact for our tenants, using your expertise to build strong relationships and provide clear, fair guidance.
Responsibilities include:
- Preparing and signing tenancy agreements, handling property condition reports, and processing bonds to ensure a smooth start for our new residents.
- Proactively addressing tenant issues, conducting routine property inspections, and collaborating with our Support and Assets teams to deliver the best possible service.
- Managing rent arrears, mediating tenant and neighbour complaints, and representing Pacific Link Housing at the NSW Civil and Administrative Tribunal (NCAT) when needed.
- Using knowledge of the Residential Tenancies Act and our policies to provide transparent information, helping tenants make informed decisions to sustain their tenancies.
What You'll Bring to the Team
We believe the right person for this role is someone who is a great communicator, highly organised, and committed to making a difference.
- A solid understanding of property / tenancy management.
- Strong customer service skills and the ability to build rapport with people from all walks of life.
- The ability to work effectively with colleagues and stakeholders.
- A professional and positive attitude, representing Pacific Link Housing with pride.
- A working knowledge of Microsoft Office (Word, Excel, Outlook).
- A current NSW Driver’s Licence and willingness to travel across our footprint including our head office in Gosford regularly.
- Knowledge of NSW Tenancy legislation and the Community Housing industry is a plus, but we’re happy to help you learn!
Why You'll Love Working With Us
We were state finalists in the Employer of Choice Category at the Business NSW Awards in 2024; we have achieved this recognition as a result of our fantastic workplace culture, which results from all our employees living the organisation’s values (Respectful, Responsible and Resolute) and valuing our employees, their wellbeing and their professional development. To recognise and reward the hard work of our employees, Pacific Link Housing offers an extensive range of perks including:
- Competitive salary commensurate with proven experience
- Salary packaging options up to $15,900 which can increase your take home pay. We use Eziway for our salary packaging (give them a Google!)
- Fully maintained motor vehicle, with the option for limited private use
- Flexible working options available on completion of onboarding/induction period
- Focus on employee development and wellbeing
- Regular team building events
- Genuine career opportunity in a not only a stable sector, but one that is rapidly growing
- Most importantly, you will work in an incredibly rewarding industry, with a vision to creating thriving and inclusive communities that benefit everyone
About Us
Pacific Link Housing is a not-for-profit organisation and an award-winning Community Housing Provider (Tier 1 NSW) who provide safe, secure and affordable homes to people on very low to moderate incomes from the Central Coast to Newcastle and the Lower Hunter. Guided by our values of Respectful, Responsible, and Resolute, we are committed to thriving and inclusive communities that benefit everyone. With a head office in Gosford, we service a portfolio of over 1,200 dwellings as well as add to the supply of much needed housing through direct property development. Learn more about the work we do
Pacific Link Housing is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion, and we welcome applications from people of all backgrounds.
Respectful of Your Time: Application Questions
Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have as a Housing Officer?
- Do you have a current Australian driver's licence?
Additional Information
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.
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📌 Housing Officer
🏢 Pacific Link Housing
📍 Gosford