Working as part of a team and reporting to a Lead Officer in the Client Services group, the Dispute Resolution Officer will be responsible for facilitating dispute resolution relating to a range of building disputes under the Domestic Building Contracts Act 1995.
About us
The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.
About the role
Working as part of a team and reporting to a Lead Officer in the Client Services group, the Dispute Resolution Officer will be responsible for facilitating dispute resolution relating to a range of building disputes under the Domestic Building Contracts Act 1995.
Key accountabilities include:
1. Using legislation and business rules undertake an initial assessment of a dispute to determine jurisdiction and suitability for conciliation.
2. Provide high quality case management and specialist advice, assisting parties to improve communication, clarify issues and explore potential solutions and find mutually acceptable outcomes.
3. Communicate with clients in a timely manner and in line with DBDRV's service expectations and performance objectives.
4. Determine the appropriate action for cases by considering necessary dispute resolution or other strategies to resolve the dispute including the need for technical assessment to be undertaken.
5. Make recommendations for Dispute Resolution Orders to the Chief Dispute Resolution Officer where a record of agreement cannot be reached.
For a full list of accountabilities, please review the attached position description.
About you
To be considered for the role, you must be able to demonstrate:
6. Experience in working with legislation.
7. Ability to provide expert advice in a dispute resolution setting.
8. Experience in dispute resolution techniques, including in the assessment of disputes, case management, and facilitative settlement.
9. Ability to manage competing high-volume caseloads.
For specific capabilities required for the position, please review the attached position description.
How to apply
Apply before the advertised closing date. All applications should include:
10. a resume; and
11. a cover letter which addresses the key selection criteria (within three pages)
Other relevant information
The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which strongly recommends all DPC/DGS employees be fully vaccinated.
This position is only open to applicants with relevant rights to work in Australia.
Preferred candidates will be required to complete a Pre-employment Declaration and Consent Form. Employment of successful candidates will be subject to a National Police Check.
DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.