As a key member of our team, you will play a vital role in ensuring the long-term success of our clients with their SAP solutions.
You will work closely with clients post-implementation to drive adoption, satisfaction, and growth while contributing strategically to our regional presence.
Key Responsibilities
* Develop and manage customer success plans, including forecasting, account strategies, and engagement roadmaps.
* Monitor customer health metrics, satisfaction scores, and usage trends to proactively address risks and opportunities.
* Collaborate with Sales, Operations, and Support teams to drive renewals, upsells, and long-term customer value.
* Act as a trusted advisor, helping clients navigate transformational change and optimize their SAP environments.
* Coordinate cross-functional involvement with consulting and delivery teams to ensure seamless client experiences.
* Build deep relationships with key decision-makers and stakeholders across client organizations.
* Advocate for client needs internally, contributing to product and service improvements.
Requirements
* Relevant tertiary qualifications in a technical, business, or software-related field.
* Proven experience in customer success, account management, or post-sales consulting within the tech or enterprise software space.
* Strong understanding of SAP solutions and delivery models (S/4HANA, Cloud, AMS, etc.).
* Business acumen and curiosity to deepen your knowledge of SAP products and client industries.
* Experience working in a fast-paced, client-centric, and multi-cultural environment.
* Knowledge of cloud computing and emerging enterprise technologies.
* Exceptional written and verbal communication skills in English.
* Strong interpersonal skills – able to build trust, influence outcomes, and manage multiple stakeholders.
* Self-motivated and highly organized, with a strong sense of ownership and ability to manage competing priorities.
* Innovative mindset with a focus on improving processes and delivering scalable success.
About Us
We are committed to providing a safe, flexible, and respectful environment for staff, free from discrimination, bullying, and harassment.
We value diversity and inclusion, striving to create an environment where everyone can contribute and achieve the best outcomes for our clients.