Job Details Deskside Technician II Deskside Technician II Melbourne,VI Posted:6/9/2025 Job Description Job ID#:60714Job Category:Deskside Technician IIPosition Type:Full TimeRemaining Positions:1Details: Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do?Supporting IT equipment in large corporate environmentDesktop/laptop tech support (Mac and PC)Windows 7/10 operating systemsSupport mobile devices, printers, scanners, wireless, VPN, etc.IMAC Support - IT equipment Install/Move/Add/ChangeMaintain repairs, spare parts, and componentsResearch and troubleshoot problemsMaintain system configurations and documentationTrack and resolve customer incidents and requests through the client's ticketing toolTroubleshoot and resolve hardware and software issues for Windows devicesBackup, restoration, and migration of user dataSmart Hands support with networking, server, and telecommunications technologiesPrinter and peripheral device supportInventory management of IT assets including asset auditingAbility to research and follow appropriate KB articlesAbility to work on-call and other after-hours support needsMay provide Executive supportVarious other tasks associated with deskside servicesMay need to be available to provide support at other client locations as neededOther duties as assignedWhat do you need to succeed?Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardwareAble to uphold a positive attitude at all times, even under stressful conditionsExperience supporting remote facilities and usersExcellent verbal and written communication skillsHigh level of professionalism and strong personal interaction skillsAbility to perform in-depth research and troubleshooting for complex technical issuesAbility to prioritize and complete all work tasks with minimal supervisionAbility to walk, bend, stand for long hours, and lift equipment up to 50 poundsAbility and willingness to learn new technologiesHigh School Diploma (required)Deskside / Desktop / End User Computer experience, ideally in a corporate environmentProven ability to handle challenging, rapid-response user supportProven ability to balance, prioritize and organize multiple tasksDesired CharacteristicsA+ CertificationMicrosoft Certified Professional (MCP)ITIL FoundationsLean Six SigmaWhat you'll getWork with brilliant minds, often within a global capacity;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainingas well.Why we're differentBrazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making;Job Requirements Details:Managed Services Experience: Proven experience working within a Managed Services environment, supporting enterprise- evel users and infrastructure.Ticketing & Documentation: Proficient with ITSM tools such as ServiceNow, Remedy, or similar. Able to accurately log incidents, service requests, resolutions, and asset updates.Standards & Compliance: Demonstrated ability to follow SLAs, escalation protocols, and adhere to customer security policies and managed service delivery standards.Customer Service: Excellent communication and interpersonal skills. Maintains a professional and composed demeanor, even under pressure.Time Management: Strong ability to manage workloads, meet SLA deadlines, and prioritize tasks based on urgency and impact (within SLA aggrements)Problem Solving: Capable of working independently with a methodical troubleshooting approach. Knows when and how to escalate appropriately.Team Collaboration: Comfortable collaborating with remote teams, onsite and remote team members, end users, and third party vendors to ensure seamless support delivery.Pay Range:Based on Experience Already have an account? Log in here