Are you a seasoned IT technician looking for your next challenge?
We’re a fast-growing Managed IT Services Provider seeking a Senior Technician to join our Melbourne team. In this key role, you’ll act as a senior escalation point, help manage workloads, mentor junior staff, and support larger client environments and projects.
What you’ll be doing:
1. Act as the escalation point (Level 3) for complex technical support issues
2. Oversee and manage daily ticket workflows across the support team
3. Train and mentor junior technicians, helping build team capability
4. Manage technical aspects of larger client environments
5. Assist with the delivery of technical projects, upgrades, and migrations
What you’ll bring to the role:
* Experience working in a fast-paced MSP environment
* Strong communication skills and client service mindset
* Ability to document processes and share knowledge across the team
* Strong knowledge and hands-on experience with:
* Cisco routers and switches
* Unifi / Ubiquiti wireless networks
* Windows Server, Group Policy, Active Directory
* Microsoft 365, Intune, and Endpoint Manager
Highly regarded (but not essential):
* Certifications in Microsoft, Cisco, CompTIA or similar
* Experience leading infrastructure deployments or migrations
* Exposure to project delivery in client environments
What we offer:
* Competitive salary based on experience
* Supportive team culture and professional development
* Work across a variety of modern technologies
* Opportunity to grow into project or team leadership roles
Sound like the right fit?
Apply now with your resume and a brief cover letter telling us why you’re the right person for the job. We look forward to hearing from you!
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Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have as an Information Technology Technician?
* Do you have a current Australian driver's licence?
* Do you have a current Working With Children (WWC) Check?
* Do you have a current Police Check (National Police Certificate) for employment?
* What's your expected annual base salary?
* How much notice are you required to give your current employer?
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