Unisys is one of Canberra's leading Service Desk providers, supporting a range of Federal Government clients.
About the Role
We have 10 new openings in a team for proactive, enthusiastic, and technically savvy level 1 support agents.
Key Responsibilities:
* Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.
* Accurately document calls and incidents.
* Manage time and workload to meet predetermined service levels.
* Maintain data accuracy in our contact management system.
* Assign incidents and requests to the correct support group.
* Act as a single point of contact on incidents and problems logged.
* Perform appropriate diagnostics to initiate problem management workflow process.
* Provide clients with a reference number for their incident/request.
* Understand various media sources that interface with the Service Desk.
* Support multiple clients through customer service professionalism and insight.
Requirements
To be successful in this role, you will need:
* Must be an Australian Citizen.
* Applicants with customer service experience preferred.
* Education, training, and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology is desirable.
Benefits
You will have access to:
* Industry best practice training.
* A collaborative work environment.
* Opportunities for career progression.
As a Service Desk Support Agent, you will be part of a dynamic team that provides exceptional customer service to our clients. If you are a motivated and organized individual who is passionate about technology, we would love to hear from you!
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact us.
We are a global technology solutions company that powers breakthroughs for the world's leading organizations. We change how people experience technology and help organizations act upon new opportunities through digital workplace; cloud, applications & infrastructure; enterprise computing; and business process solutions.