Who is Audika?
Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. The group employs over 22,000 staff across more than 30 countries and distributes hearing healthcare and intelligent audio solutions to over 130 countries.
In Australia, Audika operates more than 350 clinics providing hearing services to valued clients. Our goal is to prioritize hearing care on the healthcare agenda and improve the quality of life for people with hearing loss.
Responsibilities
We are seeking an organized, customer-centric individual for the role of Clinic Co-Ordinator at Audika Maroochydore Clinic, on a full-time basis (Monday to Friday, 8:30 am - 4:30 pm). If you are passionate about helping clients enhance their hearing and quality of life, this could be the perfect role for you.
This pivotal role contributes to clinic performance and enhances customer experience. We are looking for a compassionate, process-oriented, and purpose-driven individual with excellent organizational and customer service skills to help more people access better hearing solutions.
You will collaborate with Clinicians and Hearing Technicians (where applicable) to deliver quality hearing healthcare outcomes. You will learn about our products, services, competitive advantages, and government funding programs, and apply this knowledge to develop tailored sales strategies to provide optimal solutions for clients.
Success in this role requires:
* Previous sales, administration, or customer service experience in retail, hearing care services, pharmacy, or allied health
* Experience working with an older demographic (preferred)
* Strong interpersonal communication skills and empathy for clients
* Higher School Certificate (HSC) or TAFE Qualification
* Advanced computer skills
What's in it for you:
* Permanent Full-Time role within an established global organization
* Performance incentives
* Supportive hearing care team
* Professional development opportunities, including clear career pathways and training
* MyRewards program offering discounts at over 300 retailers and services across Australia
* Online Wellbeing Centre with activities, workouts, meditations, nutritional and financial advice
* Employee Assistance Program
* Birthday and Christmas gifts
Our Values
Audika prides itself on a diverse and inclusive culture that values and respects our employees. We are a team of professionals committed to bringing the importance of sound to life and connecting clients through our hearing products.
We believe that our employees are the foundation of our success. Guided by our core values—trust, teamwork, innovation, and a can-do attitude—we foster a supportive and encouraging environment where everyone can thrive and succeed.
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