Are you ready to embark on a career journey that offers professional growth working with Aboriginal and Torres Strait Islander peoples in remote communities and related networks and delivers a meaningful impact? Community Enterprise Queensland (CEQ) seeks a dedicated individual to fill the pivotal role of Human Resource Coordinator.
As a critical team member, you will be at the heart of our support services function in the Torres Strait, Northern Peninsula Area, and remote Aboriginal communities. Operating in 31 retail stores across remote locations, CEQ ensures access to quality fresh food, groceries, and essential services like fuel, gas, and ATM facilities. Your role will be based in the busy and culturally diverse Cairns Support Office, with occasional travel to other locations, often involving small air and watercraft and unique experiences in Country.
It really needs you to be enthusiastic about making a difference and ready to take on a challenging and rewarding role that aligns with your values (ours is "caring, every day, always") and aspirations. If so, we invite you to join us at Community Enterprise Queensland. To take this step in your exciting career journeying, apply for this role.
Summary
The Human Resource Coordinator is responsible for supporting the People & Workplace Culture Manager (PWC Manager) in the effective and professional support, guidance and coordination of a wide range of functions, including talent management, workplace matters including grievances, compliance and employee relations. With a compassionate and patient approach, the Human Resource Coordinator brings strong attention to detail and written and verbal skills, with a high energy for collaboration and continuous improvement.
Partnering with a cross-cultural, geographically dispersed team from Cairns to Cape York Peninsula, Gulf of Carpentaria, North Queensland and the Torres Strait Islands, the Human Resource Coordinator will work in alignment with the CEQ vision and values and plays an integral role in ensuring the ongoing success and reputation of CEQ as an employer of choice.
Qualifications & Experience
* Hold or working towards a Bachelor of Business (Human Resources Management) or other qualification at the discretion of the General Manager Corporate Services
* Hold or have the ability to obtain AHRI Professional Membership
* Minimum of 3 years' experience working in a similar role, working in a large and complex business.
Software & Systems Experience
* Intermediate to advanced level of competency using the Microsoft Office Suite (Word, Excel, PowerPoint, Teams)
* Basic to intermediate level of competency using HRIS and/or payroll systems such as SAP, ActionHRM, Humanforce and Pronto, or other similar systems preferred
* Basic to intermediate level of competency using Job boards like SEEK, LinkedIn and candidate management systems
* Intermediate level of competency using internal company Social Media platforms such as Yammer or Viva desirable. level of competency using internal company Social Media platforms such as Yammer or Viva desirable.
Team
* Work as part of the Thrive team, within the People & Workplace Culture department, and as part of the wider CEQ team, providing support and guidance to all team members to ensure the alignment of CEQ's strategic goals with the Values of the organisation.
* Ability to work in a cross-cultural team environment and provide peer support to other team members, in a team where respect for and a desire to gain an understanding of traditional Aboriginal & Torres Strait Islander culture and customs is an absolute necessity
* Build and foster collegial relationships across all teams in the business to ensure high team member engagement, productivity and the success of CEQ
Digital
* Developing competency in the ethical use of AI technologies where appropriate and approved by the People & Workplace Culture Manager and CEO.
Responsibilities include but are not limited to
* Support PWC Manager in handling team member issues, such as providing advice to leaders on underperformance matters and coordinating disciplinary and investigation procedures
* Coordinate the end-to-end recruitment and onboarding process – including advertising, interview scheduling, preparing employment documents, and welcoming new starters
* Assist the PWC Manager in reviewing existing policies, and the drafting of new policies as required, relating to employment matters, ensuring compliance with all laws and regulations
* Provide advice, under the guidance of a PWC Manager, interpreting Awards, and Fair Work and National Employment Standards (NES) legislation
* Respond to HR enquiries and provide practical, values-led support to employees and managers
* Develop and conduct professional and supportive new employee inductions
* Review and administer benefits, compensation, and the performance review processes, which we call Annual Partnership Plans
* Provide advice to managers on organisational policy matters and recommend appropriate and/or required changes
* Work closely with all teams and departments, in a consultative and collaborative style, assisting line managers to understand and implement policies and procedures
* Support initiatives that promote positive workplace culture, compliance, wellbeing and retention
* Conducting exit interviews and assisting with the offboarding process
* Identify opportunities to improve HR systems, processes and practices to enhance the employee experience
* Ability to think strategically and to work consistently with a continuous improvement mindset
* Partner with the Learning and Development team on competency frameworks and succession planning models
* Other reasonable tasks as requested by the People & Workplace Culture Manager and/or members of the executive team and CEO from time to time.
Essential Requirements
* Sound knowledge and interpretation of multiple awards, including, but not limited to, General Retail Industry Award, State Government Agencies Award and Storage Services and Wholesale Award.
* This role requires regular travel to all CEQ stores within Queensland, including in the Torres Strait Region, Northern Peninsula Area, Cape York, North Queensland including Palm Island
* Strong business acumen, understanding the business implications of decisions, effective stakeholder management and a proven ability to negotiate and align work with the strategic goals of the business
* A human centred and trauma informed approach to Human Resources Management
* Excellent written and verbal communication skills, interpersonal skills and the ability to maintain confidentiality
* Ability to problem solve through swift identification and resolution of problems, effective planning and high level of organisational skills
* Ethical approach to all duties and responsibilities, including by treating others with respect, effective conflict resolution and meeting all commitments.
* Current Criminal History check - no more than 3 months old.
Annual Performance Partnership
CEQ team members will complete an Annual Performance Partnership (APP), which is a structured performance and professional development discussion which relates to KPI's aligned with the Strategic Priorities of the business and the CEQ values.
The overall result of the APP is also based on how well team members have aligned with the CEQ Values, and achieving their professional goals set for the year
Our Culture
CEQ promote an honest, progressive, collaborate, respectful and inclusive teamwork environment throughout the establishment, culturing diversity and growth within the workforce.
Our key benefits:
* 4 weeks annual leave & 17.5% leave loading
* Ability to Salary Sacrifice up to $15,900.00 p.a. (meals & entertainment options)
* Employee assistance program (counselling & support services) available
* Opportunity for career growth
* Workplace health and wellbeing initiatives
* Laptop & Mobile phone
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