Job Title:
Airport Customer Service Manager
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Job Description:
The ideal candidate will play a key leadership role in driving safety, service, and operational excellence as the Airport Customer Service Manager.
* You will oversee all customer-facing functions, ensuring every interaction reflects professionalism and care.
* As a leader, you will coach and support your team to manage on-ground performance and resolve customer concerns effectively.
* Liaising confidently with airport authorities, government agencies, airline representatives, and ground service providers is also an essential aspect of this role.
Responsibilities:
1. Oversee the delivery of exceptional customer experiences for our client airlines.
2. Lead first-level performance management of staff and customer issues.
3. Engage proactively with stakeholders to ensure smooth operations and efficient resolution of customer complaints.
4. Monitor and evaluate the customer service delivery process to identify areas for improvement.
5. Manage revenue collection and reconciliation processes for airlines.
6. Develop and implement policies and procedures to ensure consistent customer service delivery.
7. Provide training opportunities to enhance customer service skills among staff members.
8. Ensure compliance with company and regulatory requirements.
9. Provide assistance to passengers with mobility impairments, including operating lifting equipment and wheelchairs safely.
Key Skills and Qualifications:
* Exceptional leadership and problem-solving abilities.
* Strong communication and interpersonal skills.
* Ability to work under pressure and manage multiple priorities.
* Experience working in a fast-paced airport environment.
Benefits:
Enjoy a dynamic and supportive work environment with opportunities for growth and professional development.
Work with a talented team of professionals who share your passion for delivering exceptional customer experiences.
Take pride in contributing to the success of a leading airport operator.