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At Medibank, we have unified our health services under one brand –Amplar Health.
We employ over 1000 staff, including nurses, GPs, and allied health professionals. Our focus is on improving healthcare experiences and promoting greater access, choice, and control for people in Australia when it comes to managing their health.
The Opportunity
Our Mental Health team provides a range of services, including triage, assessment, crisis intervention, referral, and counselling services for people experiencing mental health concerns.
As a Clinical Lead, you will provide leadership, coaching, and support to a team of approximately 25 Virtual Mental Health Professionals. You will work closely with Operations Managers to ensure rigorous clinical governance and operational efficiencies.
In this role, you will lead a culture of clinical excellence, customer focus, continuous improvement, and operational efficiency through your team, supported by Senior Leadership.
While the focus of this role is clinical and operational management, Clinical Leads may occasionally be asked to work a shift taking program calls to maintain familiarity with requirements and current issues.
This is a permanent position, working Monday-Friday between 8am-10pm. You will have a set weekly roster with flexibility within these hours to suit your lifestyle.
This is a work from home role that can be based anywhere in Australia.
About You
* You will have minimum 5 years' clinical experience in a relevant mental health setting, with at least 3 years in acute mental health.
* You will have at least 3 years' experience in a clinical leadership role, with experience in coaching and mentoring.
* You will hold a clinical qualification in a relevant discipline, such as nursing, psychology, occupational therapy, or social work.
* You will be registered with AHPRA or AASW.
* You will possess extensive clinical assessment skills, critical thinking, decision-making, and problem-solving skills, and be self-driven and able to work autonomously from home.
* You will be computer literate and proficient in contact centre KPI dimensions and Microsoft Office.
Other requirements include:
* A suitable internet connection with proven speeds during peak and off-peak hours.
* Proof of a Working with Children check.
* A private room/space for your home office setup.
Working at Amplar Health offers:
* Great work-life balance, with freedom to work from home and the possibility of working from anywhere in Australia.
* Impressive, 35% subsidised health insurance, including pets, cars, travel, and house.
* 14 weeks paid parental leave for eligible employees.
* The Feel Good Health Hub, a digital platform providing access to clinical health and wellbeing services.
* Discounts on various products and services, including Apple, Samsung, Telstra, HP, SpecSavers, and more.
Learn more about Amplar Health at https://amplarhealth.com.au
Inclusion and Accessibility
We strive to make Medibank inclusive for all. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and the LGBTQIA+ community.
To learn about our commitments and employee experiences, go to https://careers.medibank.com.au/culture/diversity-inclusion/