Technician (VAS/Field Service) – Ipswich
Location: Ipswich, GB, IP3 9RT
Position Type: Professional
Field Service/VAS Technician – Ipswich
Up to £20.50 per hour + options to earn on VAS call‑outs
£1,000 joining bonus (direct applicants payable after 6 months service)
Role will rotate weekly with working hours 0800 – 1630, Monday to Friday
Week 1: Field Service
Week 2: VAS/on site
Keep the world moving with Volvo Trucks
We have an exciting opportunity for a skilled and motivated Field Service/VAS Technician to join our team in Ipswich. Working with industry‑leading vehicles, cutting‑edge technology, and a supportive, high‑performing team.
VAS payments
* £155 standby payment when on rota (extra for bank holidays)
* £60 for each call‑out (22:00 Fri – 06:00 Mon) and £30 for all other times when not on shift
* Overtime paid in line with your terms and conditions when outside working hours
* Company van
What you will do
* Carry out inspections, diagnostics, repairs, and maintenance on Volvo trucks and associated equipment
* Provide on‑site technical support and breakdown assistance to customers
* Deliver high standards of customer service, building positive relationships with clients
* Accurately complete job cards, reports, and other paperwork
* Keep up to date with Volvo product training and technical developments
* Work as part of a skilled, customer‑focused team
* Field Service will carry out repairs on customer sites as required
* Attend/ work within site workshop when not required on customer sites
We can offer you
* Competitive salary up to £20.50 per hour + VAS payments
* Overtime time and a half Monday to Saturday – double time Sundays/bank holidays
* Generous pension plan
* Health cash plan + access to dental insurance
* Ignition, our electric vehicle salary sacrifice scheme
* 25 days holiday + bank holidays; rising to 30 days with service
* Maternity & adoption leave; 6 months full pay, moving to 6 months half pay; paternity 2 weeks leave with further 3 weeks in first 3 years
* Employee savings and retail discounts
* Cycle to work scheme
* Many discounts for family and friends on high‑street retailers, theme park days out, hotels, travel, and more
* Career development opportunities, along with training plans managed through our in‑house technical training team
* Support for you and your family through an online wellbeing centre
Who are you
You'll hold a City and Guilds, an NVQ3 or an equivalent qualification. You'll also have completed an apprenticeship in the HGV industry, or have equivalent experience, along with relevant experience in the commercial vehicle industry.
A basic knowledge of computer software packages including Word, Excel and Outlook is preferred, as is a general level of computer literacy.
We finally expect you to have a basic working knowledge of vehicle technology.
HGV Class 1 or 2/PSV licence would be ideal but not essential.
Apply today
Apply today and help keep the world moving with Volvo Trucks and Bus
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the groups leading brands and entities.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry.
Job Category: Sales & Services
Organization: Volvo Trucks
Travel Required: No travel required
Requisition ID: 23081
Seniority level
Entry level
Employment type
Contract
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