Customer Service Representative - Financial Solutions
About the Role
We are seeking a skilled and passionate Customer Service Representative to join our team. As a key member of our customer service team, you will play a vital role in delivering exceptional service while helping members navigate financial solutions.
Key Responsibilities
* Provide exceptional customer service via phone, email, and chat
* Analyze customer needs and offer personalized solutions
* Build meaningful relationships with customers through active listening and empathy
* Collaborate with cross-functional teams to resolve complex customer issues
Requirements
* A passion for customer service and a positive attitude
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Full training provided
Benefits
* Flexible part-time hours (15-32 hours per week)
* Opportunity to build a long-term career with our company