Customer Support & Complaints Specialist
This range is provided by Core Talent Pty Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
A$70,000.00/yr - A$85,000.00/yr
Our client is seeking a highly organised and solutions-focused Call Centre & Allocations Coordinator to join their growing team. This pivotal role is responsible for managing inbound service requests, coordinating technician schedules, and ensuring a seamless service experience for residential clients. Acting as the first point of contact, the successful candidate will resolve complex queries efficiently while maintaining a calm and professional approach.
Key Responsibilities:
* Manage a high volume of inbound and outbound calls with professionalism and empathy
* Allocate and schedule jobs for field technicians, ensuring effective utilisation of resources
* Resolve customer queries, concerns, and complaints in a timely and empathetic manner
* Liaise with technicians, operations teams, and external stakeholders to ensure jobs are completed to a high standard
* Prioritise urgent or sensitive service requests and escalate when necessary
* Monitor job progress and provide timely updates to clients
* Maintain accurate records in the job management system
* Proactively identify scheduling conflicts or service delays and provide alternative solutions
* Support ongoing improvement of allocation and customer service processes
Key Skills & Experience:
* Previous experience in a busy call centre, service coordination, or scheduling role
* Strong problem-solving skills and ability to remain calm under pressure
* Excellent organisational skills and the ability to juggle multiple priorities
* Clear and confident communication skills with a customer-first mindset
* Experience working with residential clients and handling sensitive service issues
* Proficiency in job management/CRM systems and Microsoft Office Suite
* Ability to work both autonomously and as part of a fast-paced team
Preferred:
* Background in trades, construction, or maintenance industries
* Familiarity with field service management platforms such as SimPRO, AroFlo, or similar
Why Join This Team?
* Supportive and collaborative team culture
* Opportunity to develop within a well-regarded and stable organisation
* Make a genuine impact by improving service delivery and supporting customers daily
Please contact Lauren on 0405 725 985 for further information.
Seniority level
Entry level
Employment type
Full-time
Job function
Administrative
Industries
Telephone Call Centers
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