Chief Operating Officer
Key Responsibilities:
* Champion the company's values as a strong advocate and leader of the core customer operational business unit, Customer Success.
* Lead a team across call centre, billing and credit, reporting and analytics, and operational performance.
Accountability:
* Ensure the provision of a high level of customer experience meeting regulatory and market needs.
Leadership Expectations:
* Partner with other senior leaders to identify opportunities for efficient, innovative, and customer-centric services that retain profitable market share and exceed evolving customer expectations.
Success Metrics:
* Drive and support an exceptional customer experience that is contemporary and continuously improving.
Requirements:
* Experience in contemporary retail operations delivering valuable customer experience in highly competitive and regulated markets.
* A track record of developing and optimising large customer-focused operational teams.
* Key leadership role engaging across a business to drive and execute on enterprise-wide strategy.