Overview
12 months fixed term contract opportunity***
The Change Manager will report to the Program Director and will support the Global Group Risk & Compliance function who are undertaking a strengthening program aimed at uplifting the risk management capability maturity of the organisation. The Change Manager will play a critical role in enabling the successful delivery of an enterprise-wide Uplift Program, comprising 23 risk & compliance initiatives across the enterprise, with an initial focus on the organisation’s two primary business divisions. This primary focus areas of this role will be to lead change management efforts in the roll-out of RCSA (Risk & Control Self-Assessment) process across the enterprise and GRC (Governance Risk & Compliance) system, lead change management efforts across a broader range of Policy & Procedure changes covering compliance management, operational resilience, third party, AI and privacy and oversee, integrate and support change adoption for the AML/CTF & Sanctions uplift initiative. The Change Manager will partner with initiative leads, Line 2 Risk and Compliance, Line 1 business owners, an India based RCSA CoE (Centre of Excellence) to implement integrated change strategies that ensure stakeholder readiness, adoption, and sustainable behavioral change.
Key Accountabilities and main responsibilities Strategic Focus
* Lead change management efforts in the roll-out of a substantially enhancing RCSA (Risk & Control Self-Assessment) process across the enterprise — embedding upgraded policies, standards, playbooks, and tooling
* Lead change management efforts in the roll-out of an enhanced GRC (Governance Risk & Compliance) system; involving a new User Interface (UI), improved features & functionality and user experience
* Lead change management efforts across a broader range of Policy & Procedure changes covering compliance management, operational resilience, third party, AI and privacy
* Oversee, integrate and support change adoption for the AML/CTF & Sanctions uplift initiative — embedding new compliance policies, enhanced screening and monitoring capabilities, and regulatory reporting processes
Operational Management
* Establish and maintain a change management capability which supports the program delivery process
* Develop agreed list of change management artefacts which will support the delivery of a seamless program for the varied levels of change within the business
* Lead program-level impact assessments, readiness checks, and demand-on-business mapping.
* Deliver integrated stakeholder engagement, communications, and training strategies.
* Deliver integrated and impactful reporting on change readiness, implementation, adoption and embedment.
* Create, deliver or facilitate a communication plan, considering the use of different types and combinations of channels to all effectively reach impacted stakeholders
* Build effective training strategies, plans and assets; and ensuring effective delivery
* Engage business readiness to help manage and deliver the change management program within agreed timelines and to help measure success
* Facilitate change management meetings with assigned working groups/representatives
* Provide timely and comprehensive reporting on readiness, implementation, adoption and embedment. Establish effective metrics that are monitored and tracked
* Promote a culture of high performance and continuous improvement that values learning and a commitment to quality in line with MUFG Pension ’s core values
People Leadership
* Effectively build and manage relationships with stakeholders to understand business impacts and use this as the foundation for the impact assessment plan
* Deliver regular change management updates to governance forums and be instrumental in the process of prioritizing change activities
Governance and Risk
* Promote a culture of risk awareness and proactive identification of potential issues
* Contribute to the review of initiative successes through participation in Post Implementation Reviews and tracking value realization
The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.
Experience & Personal Attributes
* 0+ years’ experience in change management supporting large-scale risk transformation or regulatory change initiatives
* Certification in Change Management (Prosci, APMG) desirable.
* Proven track record in financial services, superannuation, or fund administration sectors with demonstrated experience in successfully delivering large change programs in complex, matrix, global organizations
* Solid understanding of risk, compliance, AML/CTF & Sanctions and regulatory change
* Knowledge of RCSA frameworks and control testing practices, GRC platforms (ReadiNow, Archer, ServiceNow, or similar).
* Strong stakeholder relationship skills, including ability to initiate, maintain and develop relationships with staff from all levels of the organisation
* High level facilitation skills and capable management of group dynamics that lead to the effective facilitation, guidance and negotiation of successful outcomes
* Ability to formulate reports and to provide well-considered options for deliberation by management
* Demonstrated experience in working under pressure, setting and managing conflicting priorities and meeting specified timeframes
* Competence in a variety of delivery methodologies and tools across both waterfall and agile
MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
Our Group Risk & Compliance function manages all aspects of risk and compliance across the organisation. It oversees the risk management framework to ensure effective operational risk management, guidance from risk and compliance teams, and implementation of global risk management strategies. This function ensures that we consistently meet regulatory compliance and governance standards. MUFG Pension & Market Services is continuing to build a dynamic, client-focused, caring, and inclusive culture based on entrepreneurial spirit, effective risk management, empathy, and trust, underpinned by core values. We work collaboratively, supporting and valuing the talents and perspectives of our people, and promoting a flexible work environment where their wellbeing is prioritized. We believe diversity drives better client outcomes, improvement, and growth. Join us on the MUFG Pension & Market Services journey to achieve our full potential. We treat everyone fairly and equitably, regardless of diverse characteristics. Candidates must have the relevant work rights. Successful applicants must complete background screening before employment.