Overview
We are looking for an energetic and driven Assistant Store Manager to join our Maroochydore store. POSITION PURPOSE: As Assistant Store Manager you are responsible for effectively supporting the Store Manager in driving overall store and team performance by creating an exceptional customer experience, strong sales driving attitude, and a people first culture that prioritises succession and retention.
Responsibilities
- People
- Create and maintain a people first culture that values development, collaboration, transparency, and open communication
- Lead, coach and support the store team to achieve people, performance, planning, and operational goals
- Provide regular and effective feedback that prioritises professional development and internal progression in a professional and people first manner
- Support the recruitment and induction processes to reduce turnover and ensure strong team development
- Performance
- Ensure team are delivering an exceptional customer experience using CLASS (selling steps) and relevant customer service techniques
- Primary point of contact and manager on duty on Store Manager’s RDO and Annual Leave
- Drive and maintain sales performance within the store in line with retail goals and KPIs
- Utilise sales reports to identify commercial opportunities and take quick and decisive action
- Conduct effective weekly store walks with the Store Manager to discuss store and team opportunities and develop actions
- Ensure team are meeting customer sign-up KPIs in line with expectations
What we offer
- A fun, inspiring and challenging environment
- A rewarding incentive program like no other retailer
- Frequent support, feedback, and a high level of communication with your Area Manager and State Manager
- Mentoring, training, and development to support you on this journey
If this sounds like you with Store management experience, please send through your expression of interest, and apply!
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