The Role
The Care & Services Manager plays a vital role in the effective day-to-day operations of Infinite Care homes, with a key focus on the direct supervision of operational excellence. Working collaboratively with all Heads of Department and Registered Nurses, this role ensures operational excellence across each shift. As a member of the Infinite leadership team, the Care & Services Manager leads the daily functions of the Care Home in alignment with the expectations set by the General Manager.
We are currently seeking candidates who can work full time across 5 days Wednesday to Sunday, PM shifts (1.45pm to 9.45pm). The ideal candidate comes from an operations background with a high level of customer service focus. While aged care experience is not essential, we are seeking a background in operational management or team leadership from any industry. This role is ideal for operational leaders with a background in hospitality, related venue management and/or healthcare front office positions.
A day in the life could look like:
* Walking through the home to ensure everything feels welcoming and safe.
* Reviewing staffing allocations, responding to sick calls and filling gaps to ensure care continuity.
* Checking in with each department; clinical, cleaning, catering, laundry, maintenance and engagement teams to make sure the day flows seamlessly.
* Attending meal services, ensuring dining rooms are set, compliance is followed, and our residents enjoy a positive experience.
* Hosting the Heads of Department meeting (or chairing in the GM's absence) to keep everyone aligned.
* Overseeing new admissions and discharges, which includes checking rooms are ready, as well as supporting families with transitions.
* Jumping in where needed and leading by example.
* Handling feedback and resolving issues promptly, always logging and closing the loop.
This role is about being present, visible, and hands-on in a purpose-built environment, where leadership is lived through action and connection.
Essential for the role
* Excellent communication skills, strong organisational and leadership skills.
* A "sweet spot" interacting with elderly persons, passionate about giving back and community minded.
* High degree of compassionate, thinking of others and being able to help those in need.
* Ability to handle operational concerns and resolve issues efficiently for everyone.
* Attention to detail, time management and prioritisation skills.
* Strong customer service focus is essential whereby dealing with a wide range of people is core to your role.
* A leadership background in hospitality, retail, clinical, workforce management of even transport & logistics.
* High degree of appreciation for workplace safety, willingness to contribute to regular maintenance and emergency procedure activities ensuring a hazard free workplace.
Why work for us?
* Strong mentorship and support from an experienced rostering/workforce optimisation team.
* Employee Referral program that enables you to earn extra income tapping your local networks.
* A collaborative, down-to-earth team culture where people truly care.
* Grow with us – we are rapidly expanding
* We are not your average aged care provider – help us Make Aged Care Great and make a real difference in people's lives.
Benefits
* Fitness Passport to access discounted fitness and wellbeing sessions.
* Discounted Health Insurance.
* Access to in-house and online training programs - FREE to all employees.
* Access to our EAP and Flare (employee discounts).
* Work-Rite Micro professional development - FREE to all employees.
If this role sounds ideal, follow the formal online application process to express your interest to work at Infinite Aged Care.