RAC WA Rockingham, Western Australia, Australia
Join or sign in to find your next job
Join to apply for the Service Advisor role at RAC WA
RAC WA Rockingham, Western Australia, Australia
2 days ago Be among the first 25 applicants
Join to apply for the Service Advisor role at RAC WA
Get AI-powered advice on this job and more exclusive features.
Are you passionate about the automotive industry and ready for your next career challenge? RAC Auto Services is currently seeking a dedicated and customer-focused Service Advisor to join our dynamic team at our Rockingham Service Centre .
About RAC
RAC is a purpose-led member organisation. Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members. At RAC we don't have shareholders. That means we reinvest our profits for the better of our members and our State.
Our Purpose is to be the driving force for a better WA. Our Vision to 2030 is to create a safer, sustainable and connected future for Western Australians. Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA.
RAC Auto Services will keep your car running smoothly. Our mechanics pride themselves on delivering high quality car servicing and repairs.
Why Join Us?
* Monday – Friday: 38 hours a week and 4 hours on Saturdays with penalty rates (alternate/flexible)
* 9-day Fortnight – discover how you can earn full-time wages while enjoying the convenience of a 9-day fortnight
* Annual salary + Superannuation + Bonus Incentive Scheme + Employee Benefits + Uniform
* Generous discounts on home, contents and car insurance, as well as member benefits and FREE roadside assistance
* Career development and learning opportunities
* An active social club plus hundreds of members only discounts
About The Role
The successful candidate will be responsible for managing the member experience during the vehicle service process, including coordinating with technicians and communicating with customers
* Greeting members and confirming vehicle information, including make, model, and type of service or repair issue
* Providing estimates for repair and maintenance services, explaining the work to be performed, offering appropriate recommendations for additional works.
* Coordinating with technicians to ensure timely completion of repairs and maintenance
* Providing regular updates to members on the status of their vehicle
* Handling member concerns and complaints in a professional and timely manner
* Preparing and completing repair orders.
* Supporting the collaboration and achievement of team sales targets and conversion rates.
* Understanding revenue and profit targets.
* Providing site and mobile service administrative support including:
* data entry and maintaining records
* invoicing and receipting payments
* part returns and correct allocation of part numbers on repair orders
What are we looking for?
This role suits motivated customer service, solution focussed individual, including:
* Outstanding professional customer relationship management including problem solving and conflict resolution skills
* Technical knowledge of automotive repairs and servicing (desirable)
* Sound administrative skills
* High level verbal and written communication skills
* Effective teamwork skills and ability to develop positive workplace relationships
* Flexibility to travel and work between centres
How To Apply
* If this role sounds like you, please click on the APPLY button and follow the prompts.
o We will get in touch if you are shortlisted for this opportunity.
o Successful candidates will undergo a full medical, including a drug and alcohol test and a police check, including traffic infringements.
* For more information contact Laura Alcarria, Talent Acquisition Partner, Motoring & Home Services on (08) 9436 4785 or
Supporting Diversity & Inclusion
RAC is an equal opportunity employer. We continue to build an inclusive workplace where we respect and celebrate differences. We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Consumer Services
Referrals increase your chances of interviewing at RAC WA by 2x
Get notified about new Service Advisor jobs in Rockingham, Western Australia, Australia .
Hilton, Western Australia, Australia 2 weeks ago
Kewdale, Western Australia, Australia 1 day ago
Perth, Western Australia, Australia 1 week ago
O'connor, Western Australia, Australia 1 month ago
Perth, Western Australia, Australia A$70,000.00-A$73,000.00 1 month ago
Canning Vale, Western Australia, Australia 10 hours ago
Perth, Western Australia, Australia 6 days ago
Canning Vale, Western Australia, Australia 2 weeks ago
Bentley, Western Australia, Australia 3 weeks ago
Perth, Western Australia, Australia 1 month ago
Welshpool, Western Australia, Australia 3 weeks ago
Customer Solutions Advisor - Full time - Success
Hammond Park, Western Australia, Australia 6 days ago
Canning Vale, Western Australia, Australia 2 weeks ago
Perth, Western Australia, Australia 3 weeks ago
Customer Solutions Advisor - Full time - Perth Airport
Perth, Western Australia, Australia 2 weeks ago
Perth, Western Australia, Australia 1 week ago
Customer Care Consultant - Canning Vale, WA
Willetton, Western Australia, Australia 2 weeks ago
Canning Vale, Western Australia, Australia 3 weeks ago
Customer Solutions Advisor - Part time - Cannington
East Cannington, Western Australia, Australia 1 week ago
Perth, Western Australia, Australia 23 hours ago
Subiaco, Western Australia, Australia 2 weeks ago
Perth, Western Australia, Australia 1 week ago
Perth, Western Australia, Australia 1 week ago
Mandurah, Western Australia, Australia A$75,911.00-A$88,185.00 4 weeks ago
Perth, Western Australia, Australia 3 weeks ago
Christmas Casual Opportunities - Perth North
Perth, Western Australia, Australia 2 days ago
West End, Western Australia, Australia 1 week ago
Perth, Western Australia, Australia 5 days ago
Perth, Western Australia, Australia 3 hours ago
Willetton, Western Australia, Australia 3 weeks ago
Perth, Western Australia, Australia 1 month ago
Guest Experience Agent (Expert) - Overnight
Perth, Western Australia, Australia 18 hours ago
Perth, Western Australia, Australia A$75,000.00-A$75,000.00 10 hours ago
Perth, Western Australia, Australia 5 days ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr