Join our quest for excellence
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* We are on a mission to revolutionize virtual healthcare and we need your expertise to help us achieve our goals.
* As a Quality Assurance Officer, you will play a crucial role in ensuring that our practitioners deliver care that is safe, ethical, and fully compliant with relevant standards.
* You will work closely with clinical data, AI-assisted tools, and cross-functional teams to run regular audits, surface insights, and support improvements to our quality systems.
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Responsibilities:
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* Audit and Compliance: Run monthly and quarterly audits of clinical activities, including prescribing, documentation, credentialing, and patient consent.
* Risk Management: Monitor practitioner conduct and flag potential issues using AI filters and Patient Management System (PMS) alerts.
* Quality Improvement: Identify recurring issues and escalate risks to senior leaders and the Clinical Governance team.
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Requirements:
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* 3+ years of experience in a quality assurance, clinical auditing, or compliance role, preferably in healthcare, digital health, or a regulated clinical setting.
* Strong understanding of clinical governance frameworks and relevant regulations.
* Excellent written communication skills, able to turn complex findings into clear reports and recommendations.
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Benefits:
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* Full-time, work-from-home position with access to co-working spaces in Sydney, Melbourne, Brisbane, and select regional cities.
* Discounts with over 450 retailers through our Reward and Recognition platform.
* Mental health support through our wellbeing platform, Unmind.
* Private health insurance discount through Medibank.
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Additional Information:
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* Join a high-performing, fast-paced team where your work drives meaningful impact in a leading tech company at the intersection of healthcare.
* Take pride in our driven and results-focused culture, where ambitious individuals can push the boundaries of innovation and contribute to better outcomes for Australians.